Procurement Manager

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.Smartsheet is looking for an experienced Procurement Manager to lead sourcing and contracting across our IT, Security, Product, and Engineering organizations. This is a fast-paced, high-visibility area: you’ll manage a high volume of concurrent, often complex agreements, and much of what you source feeds directly into how we build, secure, and ship our product—so the commercial and risk decisions you own carry real downstream impact.This is not a transactional buying role. You analyze markets, negotiate terms, manage renewals, identify process improvements, and shape category strategy. You escalate thoughtfully, knowing which decisions you own versus when business leadership should weigh in, and you’re accountable for outcomes: if sourcing stalls, if a vendor relationship breaks down, or if contract terms miss the mark, that lands with you.This is a senior individual contributor role with manager-level accountability and no direct reports. You’ll partner closely with technical stakeholders, Legal, and Finance to move work through the pipeline while maintaining strong commercial and risk discipline, and you’ll help mature how procurement operates as our function and tooling evolve.This role reports to a Senior Procurement Manager located in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.You Will:Own strategic sourcing for technical categoriesManage the end-to-end contract lifecycle for software, SaaS, infrastructure, hardware, security, and professional services agreements supporting IT, Security, Product, and Engineering—including agreements that feed directly into our product and platformPartner closely with technical leaders to understand requirements, translate them into sourcing strategies, and drive vendor selectionLead RFx events (RFI, RFP, RFQ) end-to-end, structure evaluation criteria, and provide clear recommendations through to contract closeNegotiate commercial terms, pricing, and risk-related contract language, partnering with Legal on complex or non-standard mattersDevelop category strategies and sourcing plans ahead of demand—identifying consolidation opportunities, renewal timing, and strategic vendors before reactive need drives urgencyManage high volume with disciplineManage a high volume of concurrent sourcing and contracting requests, applying strong project management discipline to prioritize based on business urgency and impactWork cross-functionally with the business to triage incoming demand and align procurement effort to the highest-value workOwn ongoing vendor relationships and portfolio health for your categories—performance, renewals, and risk on a continuous basis, not deal by dealEngage stakeholders and strengthen the functionEngage stakeholders at all levels, from individual engineers to senior executives, with the appropriate level of context and influencePartner with Legal and Finance on governance, policy, and process maturity, helping strengthen how procurement operates as the function and its tooling evolveContribute to procurement transformation initiatives, including adoption of intake/orchestration technology and AI-enabled workflowsServe as a senior knowledge resource on the team, sharing category and commercial expertise to raise the bar across the functionYou Have:Required5+ years of procurement manager experience, with a proven track record leading mid-to-large sourcing events and owning category managementDirect experience sourcing technical categories—IT, Security, Product, or Engineering spend—including software licensing models (SaaS, consumption-based, enterprise), cloud infrastructure agreements, API and data services, or developer and security toolingStrong commercial acumen: you know how to evaluate vendor capabilities, negotiate price and terms, and balance cost against quality and riskProven ability to manage high-volume workloads without losing rigor or responsivenessConfident communicator who can engage credibly with engineers, product and security leaders, legal counsel, and senior executives, translating technical requirements into sourcing strategyProject management discipline: you track RFx timelines, manage multiple stakeholder inputs, and drive to close with clarity on next stepsSkilled negotiator with a track record of cost savings, risk avoidance, and improved commercial outcomesStrong analytical and problem-solving skills, with comfort working in data and spreadsheetsAbility to operate autonomously with manager-level ownership of outcomes in an individual contributor capacityStrong written and verbal communication skills in EnglishBachelor’s degree in business, supply chain, procurement, or related field preferred, or equivalent experienceProficiency with Google Workspace or equivalentWillingness to deliver other functional duties as required You must reside in Costa Rica.Nice to Have:Demonstrated proficiency leveraging AI tools in day-to-day work (e.g., contract review, market research, spend analysis, drafting)Experience applying AI to procurement-specific use cases such as intake triage, supplier screening, or sourcing accelerationHands-on experience with Coupa or a comparable procurement platform (e.g., Ariba, Jaggaer)Familiarity with intake and orchestration platforms in the modern procurement stack (e.g., Zip, Oro Labs, Omnea, Levelpath)Experience with SmartsheetGet to Know Us:At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.Equal Opportunity Employer:Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 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