Lead Front Desk Receptionist

Lead Front Desk ReceptionistSummit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.Job Description Summary: Under general supervision of a licensed provider the Lead Front Desk Receptionist will oversee the day-to-day operations and training of the front receptionist. Delegate workload to Receptionists scheduled in specific locations, manage shift breaks, and ensure all daily front office tasks are completed. Communicate with the Providers, Lead Medical Assistant, Lab Collectors and Medical Assistants for efficiency and flow of the office.This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position's primary locations will be for region 3 clinic locations (see below) and subject to change based on coverage/business needs.Region 3 Operating Schedule:Braaselton (ASC): Monday & Wednesday - Friday 8am-5pmWinder: Tuesday & Friday 8am-5pmResponsibilities:Ensure staff is maintaining proper customer service such as greeting patients and tone of voiceEnsure Patient Payment Log is correct with staffObtain Liens for the dayObtain BCBS Checks if anyResolve any insurance issues using the chatReach out to management with any insurance copay payment plansDouble check money matches at the end of the day / petty cashTrain new hires in each of the different stationsAssigning scan piles to different stations at the front deskCover any station when a staff member is late/cannot come inEnsure that staff has completed all daily tasks (callbacks, scanning sheets, sending sheets, etc.) as well as restocked station before they leave for the dayConfirm staff is using the correct MESVT when taking credit card paymentsCommunicate and mediate with patients on questions Receptionist may not be able to assist withAssist with upset patients/patient concerns – Contact Manager for help with thisReport any misconduct in the front office to the manager. E.g. Tardiness, lack of efficiency, phone useMonitor overall flow of the office and help where necessaryComplete any additional task requested by managementSkills And Abilities:Must be willing to travel to other locationsDetail-orientedWillingness to cross-train on all other clinical responsibilitiesEducation And Experience:Experience using eClinicalWorks or other EHR system preferred1-year clinical experience preferredBachelor's Degree preferred, or equivalent combination of education, training, and experience