Collections Call Center Agent | $13/hr

Job Description

Job Description

Key Personnel is seeking a Collections Call Center Agent to join a busy call center in the Tulsa, OK area.

Collections Call Center Agent Pay Rate: $13/hr with unlimited bonus potential

Collections Call Center Agent Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Collections Call Center Agent Summary:

The Collections Call Center Agent is responsible for making high-volume outbound calls to individuals with unpaid court costs, including those with active warrants. This role requires a calm, professional, and relatable communication style to effectively engage individuals, explain obligations, and facilitate payment arrangements. The ideal candidate is confident, composed under pressure, and experienced in persuasive or sales-oriented conversations.

Collections Call Center Agent Responsibilities:

• Make outbound collection calls daily to individuals with unpaid court costs
• Clearly explain outstanding balances, payment options, and next steps
• Maintain a calm, respectful, and professional demeanor during challenging conversations
• De-escalate tense situations while keeping discussions productive and compliant
• Negotiate payment arrangements and encourage resolution of balances
• Accurately document call outcomes, payment plans, and account updates
• Meet or exceed daily call volume and collection performance metrics
• Adhere to all company policies, legal requirements, and compliance standards

Collections Call Center Agent Qualifications:

• Prior experience in collections, call center, sales, or customer service preferred
• Strong verbal communication and active listening skills
• Ability to remain calm, composed, and professional with a difficult population
• Confident, persuasive, and relatable communication style
• Comfortable handling objections and sensitive conversations
• Strong attention to detail and accurate documentation skills
• Basic computer proficiency and ability to navigate multiple systems
• Sales or outbound call experience preferred
• Collections or high-volume call center environment experience preferred
• Experience working with diverse or high-stress customer populations preferred

Key Personnel Benefits

While on Key Personnel’s payroll, you can access Key’s benefits package, including health, dental, vision accident, critical illness, term life, short term disability, PTO and more! For additional job openings visit:

Key Personnel is an Equal Opportunity Employer. A drug screen and a background check may be required.