Engineer Lead FDE - Production and Enablement

• Maintains active relationships with customers to determine business requirements and leads requirements gathering meetings.
• Primary duties may include, but are not limited to.
• Leads requirements gathering meetings and reviews designs with the business.
• Leads efforts with Web and marketing team to increase the presence of web products.
• May implement improvements in stability, performance, and scalability across major business-critical systems.
• May implement process to reduce barriers and roadblocks in projects, services, and processes in order to operate more efficiently.
• Owns the change request process and coordinates with other teams as necessary.
• Develops and owns list of final enhancements.
• Develops and defines application scope and objectives and supervises the preparation of technical and/or functional specifications from with programs will be written.
• Performs technical design reviews and code reviews.
• Ensures unit test is completed and meets the test plan requirements, system testing is completed and system is implemented according to plan.
• Responsible for delivery of application technology solutions and data information planning effort.
• Coordinates and manages on-call support and owns the system monitoring process.
• Owns the technical development environment and works on the Enterprise team.
• Leads multiple or large projects and facilitates large group JAD sessions for requirements, modeling in several disciplines.
• Leads vendor evaluation and analysis.

• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years related experience; multi-platform, multi-dimensional experience, and expert level experience with business and technical applications; or any combination of education and experience, which would provide an equivalent background.

• Technical writing: Produce clear technical documentation (runbooks, SOPs, implementation guides, release notes, API/feature documentation) for both technical and non-technical audiences.
• Basic coding/scripting: Write and maintain lightweight scripts or proofs-of-concept (e.g., Python/JavaScript/SQL) to automate workflows, validate integrations, and support forward-deployed solutions.
• AI tools proficiency: Leverage AI-assisted tools for documentation, analysis, prototyping, and support workflows (e.g., drafting technical content, summarizing requirements, accelerating troubleshooting), with attention to accuracy, privacy, and governance.
• Product mindset: Translate customer needs into scalable capabilities; define success metrics, prioritize enhancements, and partner with stakeholders to drive adoption and measurable outcomes.
• Video/content creation: Create short-form enablement content (how-to videos, demos, walkthroughs, internal training clips) to support adoption, reduce support burden, and improve time-to-value.
• Analytics orientation: Use logs, dashboards, experimentation, and web/product analytics to identify trends, measure impact, and inform performance and usability improvements.
• Ability to simplify technical concepts: Communicate complex architectures, tradeoffs, and implementation details in simple, actionable terms for business partners, executives, and cross-functional teams.
• Enablement materials ownership: Develop and maintain onboarding/toolkit materials (FAQs, troubleshooting guides, escalation paths) to improve support consistency and team efficiency.
• Experience mentoring others and provide troubleshooting support strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on us.fitly.work for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act