Support Technician/Engineer

Support Technician/Engineer (MSP)

Location: Tulsa, Oklahoma

Onsite: Yes Schedule: M-F, 8-5 (some on-call) Salary: $80,000 - $85,000

Job Purpose: The Support Technician/Engineer will directly report to the CEO/CIO and collaborate closely with cross-functional teams, including the service desk, to ensure seamless operations and alignment with organizational objectives.

Job Duties / Responsibilities:

• Meet goals as established by the CIO/CEO.
• Responsible for the architectural design, development, and deployment of client's systems.
• Designs system solutions based on user/client needs, cost and required integration with existing applications, systems, or platforms.
• Complete projects and on-time and on-budget, use proper record-keeping techniques through ticketing system to log cause of project skew (scope-creep, client, knowledge base, etc.)
• Establishes, implements, and documents the technology integration or migration strategies.
• Supervises Engineering and Help Desk teams within the organization
• Attend required company and departmental meetings.
• Maintain all necessary reports as required by the CIO. (Asset, vulnerability, KPIs, etc.)
• Provide technical support for clients and staff as needed through escalation.
• Assist Sales with project bids, providing realistic data to ensure successful bidding.
• Maintain a quality of service that meets or exceeds company standards.
• Maintain client systems to company standards. Reporting EOL machines to Sales in a timely manner.
• Provide suggestions to CIO/CEO on improvements to operating procedures and policies.
• Maintain departmental procedures and policies in accordance with client's quality, moral and excellence standards.
• Train and educate clients' staff as needed.
• Work autonomously and within a group.
• Perform other duties as assigned.

Competencies:

• Microsoft 365 Administration (Intune, Exchange, Compliance, Security, etc.)
• Active Directory and other server roles (NPS, RDSH, RDGateway, etc.)
• Cybersecurity Fundamentals
• Project Management
• Problem Solving / Analysis
• Leadership & Team Management
• Strong Written & Oral Skills
• Strong Organizational Skills
• Attention to Detail
• Time Management
• Mentoring

Desirable Skills & Experience:

• Connectwise Manage
• NinjaOne RMM
• Knowledge Base Systems (ITGlue, Hudu)
• Privileged Access Management
• MFA
• EDR/XDR/MDR/SOAR
• Zero-Trust
• Regulatory Compliance
• CMMC (RP is a plus)

Education/Experience:

• High School Diploma
• At least 2 years in-field experience.
• Knowledge and experience with Microsoft Windows operating systems and common roles and features.
• Windows Server setup & management experience, Networking.
• Preferred 3 years in-field experience working as part of a team or management to resolve infrastructure needs (networking, server, waps, etc).
• Linux server administration. Shell/Bash, and basic setup/security preferred, but not required. Willingness to learn necessary Linux skills.

Certificates, Licenses, Registrations:

• Server+, CCNA, MCSA, MCSE, Azure, AWS, CMMC Certifications are Preferred