Racquet Shop Attendant

Job Description

Job Description

Racquet Shop Attendant
Reports To: Racquets Merchandise & Operations Manager

About Capital City Club Brookhaven
Capital City Club Brookhaven is a premier private club located in the historic Brookhaven neighborhood of Atlanta. Our Club features an award-winning 18-hole golf course, exceptional dining venues, a large aquatic complex, and state-of-the-art racquet sports and fitness facilities. We are committed to delivering exceptional service and creating memorable experiences for our members and guests.

We are currently seeking enthusiastic, professional, and service-oriented individuals to join our Racquets team. This position plays a key role in creating a welcoming, organized, and best-in-class experience for all members and guests utilizing our racquet facilities.

Benefits Include:
•    Competitive hourly wage
•    Complimentary employee meals
•    Career development opportunities
•    Supportive and team-oriented work environment

Position Summary
The Racquet Shop Attendant is responsible for delivering outstanding customer service while maintaining a clean, organized, and welcoming Racquet Shop environment. This position serves as a primary point of contact for members and guests, assisting with court reservations, merchandise sales, program inquiries, and daily facility operations. The ideal candidate is personable, detail-oriented, and committed to providing a best-in-class member and guest experience.

This position may be part-time or full-time and requires availability during evenings, weekends, and holidays.

Essential Duties & Responsibilities
•    Provide exceptional customer service and create a welcoming, professional atmosphere for all members and guests.
•    Deliver a best-in-class member and guest experience through positive interactions, responsiveness, and attention to detail.
•    Greet and acknowledge members and guests promptly upon arrival and departure.
•    Assist members and guests with booking court reservations, program registrations, and racquet-related inquiries.
•    Answer incoming phone calls and respond to questions regarding court availability, lessons, programs, events, and facility operations.
•    Process sales transactions for merchandise, apparel, and racquet shop products.
•    Maintain accurate records and assist with inventory, merchandising, and retail displays as needed.
•    Maintain a clean, organized, and safe work environment throughout the Racquet Shop and surrounding areas.
•    Complete daily opening, closing, and cleaning responsibilities.
•    Communicate effectively with members, guests, tennis professionals, and fellow team members.
•    Support special events, tournaments, and club activities as assigned.
•    Perform other duties as assigned.

Qualifications
•    Must be at least 18 years of age.
•    Outstanding customer service and hospitality skills.
•    Strong interpersonal, communication, and organizational abilities.
•    Proficiency in Microsoft Office Suite, including Excel, Word, Outlook.
•    Ability to work evenings, weekends, and holidays.
•    CPR/AED certification (or willingness to obtain).
•    Ability to multitask and work efficiently in a fast-paced environment.
•    Strong attention to detail and commitment to cleanliness and organization.
•    Interest in racquet sports, fitness, hospitality, or recreation is preferred.
•    Ability to maintain a professional appearance and positive attitude at all times.

Compensation
Compensation is based on experience, with a starting rate of $15.00 per hour for the Attendant position.

All job applicants at this company who have been offered employment will need to undergo testing for the presence of illegal drugs as a condition for employment.

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