Property Manager

Position Summary

The Property Manager is responsible for the overall management, operations, admissions, and occupancy of one or more Agency public housing properties. This position oversees applicant eligibility, resident recertifications, lease administration, rent collection, property maintenance, inspections, and resident relations while monitoring budgets, occupancy, and fiscal performance. The Property Manager ensures compliance with U.S. Department of Housing and Urban Development (HUD) regulations, applicable federal, state, and local laws, and Agency policies and procedures. This position also supports the Agency’s efforts to achieve satisfactory performance ratings under HUD evaluation systems, including the Public Housing Assessment System (PHAS).

Major Responsibilities

• Manage daily property operations, admissions, occupancy, and resident services to maintain efficient operations and maximize occupancy while minimizing unit turnover.

• Review applications, verify income and eligibility, conduct background checks, and oversee resident orientations, annual recertifications, interim adjustments, and related documentation.

• Maintain accurate resident records and ensure timely submission of required HUD reports, including Form HUD-50058, and compliance with the Agency’s electronic records management requirements.

• Oversee lease administration, move-ins, move-outs, transfers, lease violations, delinquent accounts, eviction proceedings, and other legal matters in accordance with applicable laws and Agency procedures.

• Monitor rent collection, delinquency rates, budgets, and other property performance indicators; prepare and submit required financial, occupancy, and operational reports.

• Conduct and oversee property inspections, including move-in/move-out, housekeeping, emergency, and REAC-related inspections, and ensure compliance with applicable property standards.

• Oversee property maintenance, service requests, work orders, service contracts, pest control, supplies, and inventory to ensure properties and grounds remain safe, well-maintained, and presentable.

• Address resident concerns, complaints, grievances, and conflicts; communicate Agency policies and regulatory changes; and promote positive relationships between residents and management.

• Coordinate with attorneys, law enforcement, contractors, social service agencies, and other Agency departments to address legal matters, resident needs, property concerns, and community-related issues.

• Support resident outreach and referrals to appropriate community resources, particularly for elderly residents, individuals with disabilities, and families requiring assistance.

• Monitor and address suspected resident fraud, lease violations, and other program compliance concerns.

• Participate in required training and Agency meetings, remain current on applicable regulations and policies, and safeguard Agency resources and property.

• Perform other related duties as assigned to support effective property management and overall Agency operations.