Support Engineer, SAP PI/PO

Support Engineer, Sap Pi/Po

The role of the support engineer, sap pi/po is to provide exceptional remote-based support for mission-critical sap applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple sap modules for our global clients who use 4.x, ecc environments and sap s/4 hana. The role of the support engineer, sap requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. This role requires functional and technical skills to document, develop and deliver complex solutions to complex problems.

essential duties and responsibilities

• solve complex customer issues using methodical troubleshooting based on expert knowledge of sap applications functionality and technology.
• work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
• provide remote-based functional support & training for multiple sap modules.
• support client customizations, sharing implementation and best practices advice;
• develop application break fixes for critical product defects;
• manage one or more key assigned accounts as a technical/functional advisor;
• provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity;
• be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours;
• collaborate with team members in a virtual team environment to extend field experience to different client situations;
• contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience;
• document solutions that are clear and concise.

experience

• 5+ years relevant sap experience particularly with pi/po and direct support of application end-users in a corporate environment
• experience in designing and configuring interfaces in different versions of sap xi/pi/po
• familiar with different monitoring tools like component monitoring, message monitoring, performance monitoring, cache monitoring, etc.
• experience in designing and configuring interfaces in different versions.
• experience in creating and converting structures and mappings.
• extensively worked on different adapters (jdbc, idoc, rfc, file, xi, soap, ws, rest)
• experience in providing estimations for sap pi.
• experience in sap s4 hana is a plus.
• exposure to sap cpi is a plus.
• exposure to sap gateway/fiori is a plus.
• exposure to java or javascript is a plus.
• exposure to grc nf-e add-on is a plus.

skills

• superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving;
• passionate focus on customer support and the ability to build long term, successful working relationships with clients;
• strong knowledge of key application functionality, tables and relationships;
• deep knowledge of sap customization/extension methodologies;
• excellent development skills using sap toolset;
• excellent interpersonal, presentation and communication skills – verbal & written;
• fluency in both english & portuguese;
• attention to detail and the ability to learn quick;
• extreme focus on client satisfaction;
• demonstrated ability to work independently and as part of a team;
• ability to work calmly and professionally in high pressure situations.

preferred qualifications

• the best candidates will have knowledge of multiple sap modules across releases (4.x & ecc) including proficiency with sap product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• a consulting background, while not mandatory, would be useful
• experience with localizations and global implementations would be an advantage
• sap certification(s) preferred

education

• bachelor's degree in computer science, information technology, or a related field.

language

• fluency in both english & portuguese is required.

location

• brazil, remote work

why rimini street?

we are looking for talented, passionate people to help us build our future at rimini street. we hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? this is the place for you.

our work is challenging and meaningful. we start and end each day with a sense of achievement and purpose guided by our core values, the four cs:

• company

  • we dream big and innovate boldly.

• colleagues

  • we work with extraordinary people who create a culture of mutual respect and collaboration.

• clients

  • we relentlessly pursue solutions that help clients achieve their goals. our unmatched client care is rooted in our passion for exceptional service.

• community

  • we believe in leaving the world a better place than we found it. with the rimini street foundation, we've made positive impacts in six continents for over 425 charities.

accelerating company growth

• nasdaq-listed under ticker symbol rmni since october 2017

• over 5,300 signed clients, including over 180 of the fortune 500 and global 100 companies

• over 2,000 team members in 23 countries

rimmini street is committed to creating a diverse and inclusive environment and is proud to be an equal employment opportunity employer. all qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.