Quality Assurance Lead

Quality Lead

We're building a quality program that helps agents and managers improve performance, deliver better customer experiences, and ensure accurate, compliant insurance business.

As our Quality Lead, you'll turn AI-powered QA insights into actionable coaching, training, and process improvements. You'll identify trends and risks across Sales and Service, drive measurable improvements, and help scale our quality program alongside our growing Sales organization.

You'll report to the Director of Quality & Compliance and partner closely with Sales, Service, Training, Operations, Product, and Technology.

What You'll Own

1. Turn quality data into action

• Analyze AI-powered Sales and Service interactions to identify trends, risks, and performance gaps.

• Translate findings into clear recommendations and improve quality reporting and scorecards.

2. Drive quality improvements

• Reduce application errors and improve data accuracy across insurance systems.

• Identify and address rating integrity issues and partner with leaders on measurable improvement plans.

3. Enable agents and managers

• Provide managers with insights, tools, and coaching resources to improve quality.

• Build understanding, accountability, and adoption of quality standards across frontline teams.

4. Improve Sales & Service effectiveness

• Identify opportunities to improve compliant selling, application accuracy, service quality, and customer experience.

• Turn quality insights into improvements across training, workflows, tools, and processes.

About You

• 2+ years of experience in QA, sales enablement, compliance, training, or related roles, with hands-on P&C insurance experience

• Strong understanding of application accuracy, underwriting, and quality standards, with the ability to turn data into actionable insights

• Proven coaching, influencing, and cross-functional collaboration skills

• Highly organized and comfortable managing multiple priorities in a fast-paced, remote environment

• Familiarity with AI-powered QA tools and the importance of human judgment in quality decisions

Why Trellis? Because you deserve a career that's exciting, meaningful, and surrounded by people who lift you up.

We're a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you'll make a real impact on a product millions rely on, and grow alongside a company that's scaling fast.

What sets Trellis apart:

A transparent, collaborative culture where ideas win, not titles Big opportunities to take ownership and chart your growth Competitive compensation (75th+ percentile) Fully remote across the US & Canada Quarterly virtual and/or in-person events that keep us connected

Plus, the benefits are built to support your whole life:

Flexible vacation (yes, actually flexible) Health insurance starts day one Wellness programming, because balance matters 401(k) and HSA contributions, FSAs, bonuses & equity opportunities Paid parental leave

If you want a role where you'll grow, be trusted, and build something that genuinely improves people's lives, Trellis is the place. Join us.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries