Payment Operations Specialist

Home Office 9990 Park Meadows Dr Lone Tree, CO 80124, USA Payments and Fraud Full-Time Requisition #: PAYME005605 Description We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people: What’s In It For You Seriously good benefits : Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (that includes cars and houses!). The starting pay range for this position is $24.00-$27.00/hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include: Flexible time off Paid Holidays Flexible Spending Account Health Savings Account World Class 401(k) Plan Tuition Reimbursement Rate Discounts on Qualifying Loans May be eligible for incentives or discretionary bonus based on results What you'll do The Payment Operations Specialist is responsible for the accurate and timely processing of multiple payment and transaction files. They play a critical role in the daily movement of funds on behalf of our members and the credit union. They process exceptions, conduct research and find solutions to address member service-related issues. They are responsible for providing superior service to internal and external members and promoting member relationships that exceed expectations. Receive, process and transmit files and payments that include domestic and international wire transfers, share drafts, ACH and returns. Responsible for responding directly to member inquiries in a timely and professional manner while meeting all established service level agreements. Identify suspicious and fraudulent activity in accounts and notify the Fraud Team accordingly with accurate and detailed information for further investigation. Work closely with other financial institutions and dealerships regarding payoffs in an effort to eliminate errors and enhance member experience. Reconcile department GL accounts and resolve any outstanding balancing issues working closely with the Accounting department as needed. Process exception files by analyzing items and accounts. Responsible for making pay/no pay decisions, and the transmission of files within established deadlines. Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion. Complete job responsibilities with minimal errors and adhere to legal and regulatory requirements as well as credit union policies. Make independent judgments and sound decisions regarding member accounts with a focus on the elimination of errors. Assist in overall department operations as needed such as balancing, research and member service. Identify and recommend process improvements, efficiencies, and opportunities for automation. Provide backup coverage on other departmental tasks and responsibilities when necessary. Work closely and collaborate with other areas of the credit union in order to identify and resolve outstanding issues. Comply with Bank Secrecy Act (BSA) and other compliance requirements. Follow all safety and security guidelines to properly safeguard member and organization assets. Embrace ongoing education and learn/apply new skills and software applications. Regular attendance and punctuality are essential functions of the job. Perform other job duties as assigned. Job Qualifications Knowledge, Skill and Ability: Thorough knowledge of Regulation CC and Regulation E as well as knowledge of rules and regulations (NACHA/State/FED) governing checks, ACH, Wires and Instant Payments. Demonstrate strong verbal and written communication skills with peers, other departments/branches and management. Strong relationship building, customer service and teamwork skills. Strong attention to detail and excellent organizational skills; ability to work independently and manage multiple priorities with tight deadlines. Efficient organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines. Proficient in MS Office (Outlook, Excel, Word and PowerPoint). Ability to maintain confidences. Pre-employment background review (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions). Education or Formal Training: High school diploma or GED. Two-year college degree is preferable. Experience: A minimum of 2 years of relevant experience performing payment transfers (ACH, Checks, Wires or Instant Payments) at a financial institution, preferably in a credit union environment. For Current Canvas Employees To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments. Working Environment/Physical Activities High volume, fast-paced, dynamic office environment with some travel. Must be able to attend meetings and events outside of regular business hours. The job routine uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Applications for this position will be accepted through November 18, 2026. For consideration, applications must be received by 11:59 PM MST on November 18, 2026. #LI-Onsite Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr