Senior On-Site Service Specialist

Senior On-Site Service Specialist

Location: Rhodes College | Memphis, TN

Position Overview

Join our team as a Senior On-Site Service Specialist supporting mail and package operations for a busy college campus. In this customer-facing role, you'll help students, faculty, and staff with mail and package services while ensuring efficient daily operations. This is an excellent opportunity for someone who enjoys customer interaction, organization, and working in a fast-paced environment.

What You'll Do

• Receive, process, track, and distribute incoming mail and packages using package management software.

• Assist students, faculty, and staff with mail and package pickup.

• Process outgoing mail and apply postage using mailing equipment.

• Handle retail transactions for shipping supplies, postage, and related services.

• Research and resolve mail and package delivery issues.

• Operate and troubleshoot office equipment, scanners, postage meters, and package tracking devices.

• Maintain accurate records, inventory, and operational logs.

• Deliver exceptional customer service and respond to inquiries professionally.

• Support shipping, receiving, and other site services as needed.

What We're Looking For

• High school diploma or GED.

• 1+ years of experience in mail services, shipping/receiving, customer service, office services, or a related environment.

• Strong communication and customer service skills.

• Detail-oriented with excellent organizational and time management abilities.

• Comfortable using Microsoft Office and other technology-based systems.

• Ability to troubleshoot issues and work independently.

• Ability to lift up to 50 lbs. and remain active throughout the workday.

Schedule

Monday-Friday | 8:00 AM - 5:00 PM

Why Join Us?

• Stable weekday schedule with no travel requirements.

• Customer-focused role in a collaborative campus environment.

• Opportunity to develop skills in mail operations, technology, and customer service.

• Work for a global leader in workplace and information management services.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.