Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, Product Experience & Design

$187k - $318k
Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Director, Product Experience & Design

Role Overview
We are seeking a visionary and execution-oriented Director, Product Experience & Design to lead the experience strategy, design systems, and user experience organization for our next-generation Enterprise Data & AI Platform ecosystem.

This leader will define how developers, analysts, data scientists, product teams, and AI practitioners interact with a modern hybrid data platform spanning:
• cloud-native Lakehouse architecture
• data mesh and data products
• AI/ML tooling
• governance and lineage
• analytics and observability
• developer workflows and APIs

This role will also own the enterprise design language and experience standards for agentic (AI-driven) products across Mastercard, ensuring consistency in how AI systems behave, interact, and scale across platforms. This role reports directly to the SVP, Product – Data & AI Platforms and partners closely with Engineering, Architecture, AI/ML, Governance, Security, and Business Product teams globally.

Key Responsibilities
Product Experience Strategy
• Define and lead the end-to-end product experience vision for the Enterprise Data & AI Platform ecosystem
• Establish a cohesive UX strategy across:
o Developer platforms
o Data products and marketplaces
o Analytics and observability experiences
o AI / agentic interfaces
o Governance and trust frameworks
• Define how users and AI agents interact, recognizing shifting behaviors as enterprise users increasingly leverage AI
• Drive consistency across on-prem, private cloud, and public cloud environments

Enterprise Design Systems & Agentic Standards
• Build and scale a unified enterprise design system for data, AI, and platform products
• Define Mastercard-wide standards for:
o Design language and experience principles
o Interaction patterns and accessibility
o Visual systems and data visualization
o Observability UX and developer workflows
o AI-assisted and agent-driven workflows
• Establish common experience themes across all agentic builds, including:
o Agent behavior models
o User/agent interaction patterns
o Trust, explainability, and control mechanisms
• Partner with engineering to operationalize reusable, scalable experience components across core platform pillars

Data Product & Marketplace Experience
• Lead UX strategy for data discovery, cataloging, lineage, and marketplace capabilities
• Improve discoverability, trust, and usability of data products through intuitive, metadata-driven experiences
• Drive a consumer-grade experience for enterprise data users

Required Qualifications
• Customer Obsession: Deep empathy for developers, analysts, data scientists, and enterprise platform users
• Proven experience scaling UX organizations in enterprise SaaS, platform, or cloud-native environments
• Strong understanding of:
o Enterprise SaaS platforms
o Developer platforms and workflows
o APIs and integration patterns
• Strategic storytelling: Ability to translate complex platform and AI concepts into clear, compelling narratives
• Systems thinking: Ability to simplify deeply interconnected technical ecosystems into intuitive user experiences
• Influence without authority: Ability to align Engineering, Product, Security, and Operations around shared experience standards
• Strong perspective on AI/agentic UX, human-in-the-loop systems, and experience design at scale

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

New York City, New York: $187,000 - $318,000 USD

Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Director, Product Experience & Design in New York, NY vacancy
  • $127k - $250k

     ...Senior Product Manager At BNY, our culture allows us to run our company better and enables...  ...Product Manager to join our Developer Experience team. This role is located in New York,...  ...strategies, including SPACE-like survey design and DORA metrics. Prior experience... 
    Suggested
    Temporary work
    Work experience placement
    Worldwide
    Flexible hours

    BNY

    New York, NY
    1 day ago
  • $127k - $250k

     ...Senior Product Manager – Developer Experience (New York, NY) At BNY, a leading global financial services company, we harness cutting‑edge AI and breakthrough...  ...measurement strategies, including SPACE‑like survey design and DORA metrics. Prior experience building or scaling... 
    Suggested
    Temporary work
    Work experience placement
    Worldwide
    Flexible hours

    BNY

    New York, NY
    4 days ago
  •  ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments...  ...greatest potential. Title and Summary Manager, Product Experience Design Overview Mastercard Digital Labs is looking for... 
    Suggested
    Full time
    Part time
    Worldwide
    Flexible hours
    Shift work

    MasterCard

    New York, NY
    5 days ago
  • $159.12k - $265.2k

     ...to leave a positive mark on culture. Director, Product Management (CBS Sports Web) Location:...  ...Site Org: CBS Sports Digital, Product, Design & Engineering #WeAreParamount on a...  ...the product strategy for the full web experience. You will lead a small PM team, work directly... 
    Suggested
    Full time

    Paramount Pictures

    New York, NY
    1 day ago
  • ## Senior Director Outbound Product ManagementApplylocations: USA - Remote: New York City: Charleston...  ...Outbound Product Management** will design and execute the global commercialization...  ...* 12+ years of progressive experience with a bachelor's degree in outbound... 
    Suggested
    Work at office
    Remote work
    Shift work

    Workiva Inc.

    New York, NY
    4 days ago
  •  ...Role Description Own Developer Experience—a strategic product area that includes some of Pantheon's biggest differentiators: Autopilot, Multidev, and Upstreams. You'll define strategy across this disparate set of products while stewarding expansion into high-impact areas... 
    Work at office
    Local area
    Flexible hours

    Pantheon Systems Inc

    New York, NY
    5 days ago
  • $10k

     ...to do it. About the Role Design at Ramp looks very different...  ...storytelling, and keep it fun, because a product built with joy always wins. We're looking for a Director of Product Design to lead a...  ...design What You Need Experience leading and developing high‑... 
    Full time
    Work at office
    Home office
    Relocation package
    Flexible hours
    3 days per week

    Visa Hunt

    New York, NY
    2 days ago
  •  ...Director of Product Design As the Director of Product Design at A+E Global Media, you will lead the product design vision across A+E’s streaming...  ...an app‑first approach, providing native mobile and TV experiences as the foundation for the broader platform ecosystem.... 
    Work at office
    Remote work

    A&E Television Networks, LLC

    New York, NY
    2 days ago
  •  ...role. We’re seeking a future team member for the role of Director, Product Designer to join our AI Hub. This role is located in New York, NY....  ...interprets user feedback and insights to improve the user experience.  Serves as reviewer of usability activities and... 
    Work experience placement
    Immediate start
    Worldwide

    BNY

    New York, NY
    2 days ago
  •  ...Job Description In this role, you'll make an impact in the following ways: We are seeking a Director, Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our... 
    Worldwide
    Flexible hours

    BNY Mellon

    New York, NY
    1 day ago
  • $235k - $275k

     ...magic at work, and it’s what we show up for everyday. As the Director of Product Design, you will lead and grow a diverse and talented team of...  ...thinking to conceptualize engaging and personalized user experiences for our web and mobile apps. You have a solid history of... 
    Full time
    Temporary work
    Work at office
    Local area
    Remote work
    Flexible hours

    Smartsheet

    New York, NY
    5 days ago
  •  ...Director Of Product Design The Director of Product Design is a hands-on design leader responsible for defining and executing the product design vision across A+E's streaming experiences, with an app-first approach that establishes native mobile and TV experiences,... 

    A+E NETWORKS Japan G.K.

    New York, NY
    5 days ago
  •  ...We're looking for a Senior Director, Product Design to join our team. In this role, you'll lead and actively contribute to the creation of customer-centered concepts, prototypes, and front-end experiences across the full spectrum of design - from low-fidelity exploration... 
    Remote work

    Runyon Design

    New York, NY
    1 day ago
  • $10k

     ...globe. What we’ve achieved Our product is working, and we are...  ...the team We have four product designers on the team and are actively...  ...responsible for the end-to-end experience of building apps on Bubble, including...  ...the role We’re seeking a Director of Product Design to lead the... 
    Work at office
    Relocation package

    Bubble PC

    New York, NY
    13 hours ago
  • $230.4k - $263k

     ...Product Design Director, Concierge Products We’re currently seeking a Product Design Director to lead our Concierge Products team, part of the Experience Design organization. The Premium Design team sets the bar for Capital One’s high‑spender customer experience... 
    Full time
    Part time
    Local area

    Information Technology Senior Management Forum

    New York, NY
    4 days ago
  •  ...next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities, including...  ...to improve product quality, as well as customer experience. Reporting to our Regional Manager, Latam, you’ll combine... 
    Part time
    Local area
    Flexible hours
    Shift work
    Night shift
    Weekend work

    Taptap Send

    New York, NY
    2 days ago
  • $144k

     ...CareScout Job Description: Director, Lead Product Designer About CareScout: Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long‑term care... 
    Work experience placement
    Flexible hours

    Genworth

    New York, NY
    4 days ago
  • $164.8k - $188.1k

     ...Overview Product Design Manager - Experience Design Team At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers... 
    Full time
    Part time
    Local area

    Capital One

    New York, NY
    21 days ago
  •  ...understanding customer needs with advanced knowledge of product development, design, and modern AI capabilities including LLMs and agentic systems...  ...solutions that accelerate growth, improve client experiences, and unlock new commercial opportunities across JPMorgan... 

    JPMorgan Chase & Co.

    New York, NY
    3 days ago
  •  ...Role Description As a product manager on the Platform team, you will be responsible for empowering developers and operators of all Confluent customers to automate their operations by evolving Confluent's API platform and making it AI-ready. You will own and drive the vision... 

    Confluent

    New York, NY
    1 day ago
  • $230.4k - $263k

    Director, Product Management, Payments PRODUCT MANAGEMENT AT CAPITAL ONE IS A BOOMING, VIBRANT CRAFT THAT REQUIRES REIMAGINING THE...  ...OPPORTUNITIES, AND DRIVING INNOVATIVE AND SUSTAINABLE CUSTOMER EXPERIENCES THROUGH TECHNOLOGY. WE BELIEVE OUR PORTFOLIO OF BUSINESSES... 
    Full time
    Part time
    Local area

    Capital One

    New York, NY
    1 day ago
  •  ...durable, disciplined hypergrowth. As a Senior Product Manager at Kontakt.io, you’ll be at the intersection of AI, data, and product design, building products that are changing the...  ...clicks. Design and build AI-first experiences — where models, context, and UX merge to... 
    Work at office

    Kontakt.io

    New York, NY
    4 days ago
  • $170k - $190k

     ...About the Role CurbWaste is looking for a Senior Product Manager to own our Dispatch and Driver Experience product areas — the operational core of how waste...  ...Head of Product and work closely with engineering and design to drive the roadmap from discovery through... 
    Work at office
    Local area
    Flexible hours
    3 days per week

    CurbWaste

    New York, NY
    4 days ago
  • $90k - $140k

     ...sector partners. MoCaFi is looking for an experienced Product Manager who will lead the product design and integration for the MoCaFi Portal to optimize...  ...field or at least six years of relevant professional experience 4+ years of experience in product management, product... 
    Work at office
    Flexible hours

    6AM City

    New York, NY
    1 day ago
  •  ...Define and lead the long-term vision and product strategy for CareScout Insurance,...  ...margin and customer outcomes. Lead the design and launch of new long-term care insurance...  ...into differentiated product features and experiences that ensure a seamless end-to-end customer... 

    Jobtailor

    New York, NY
    3 days ago
  • $175k - $200k

     ...conviction team building category-defining products for a market that moves quickly and...  ...expectations for useful, data-rich digital experiences. That creates a significant opportunity...  ...features. Apply AI across copywriting, design iteration, data analysis, prototyping,... 
    Full time
    Freelance
    Work at office
    Remote work
    Flexible hours

    Axial

    New York, NY
    2 days ago
  • $200k - $250k

     ...Job Title: Director of Product Design Location: New York City (Hybrid) Our client is a rapidly scaling technology company providing an AI‑driven...  ...designers. In this role, you will own the end‑to‑end user experience, driving the overarching design vision and establishing... 

    Motion Recruitment Partners LLC

    New York, NY
    4 days ago
  •  ...Unleash your leadership and product vision to drive the next generation of intelligent financial Payments Sales experiences. By applying modern product practices, advanced analytics...  ...You will lead multidisciplinary teams to design, launch, and scale intelligent products... 

    JPMorgan Chase & Co.

    New York, NY
    4 days ago
  • $209.5k - $239.1k

    Director, Product Management- Enterprise AI Product Management at Capital One is a booming, vibrant...  ...innovative and sustainable customer experiences through technology. We believe our...  ...digitally enriched experiences that are designed to enhance the associate experience.... 
    Full time
    Part time
    Local area

    Capital One

    New York, NY
    5 hours ago
  • $155.7k - $208.7k

     ...Manager, Product Design Job ID 10152859 Location Santa Monica, California / Glendale, California / San Francisco, California / New York...  ...lead a team of designers focused on crafting human‑centric experiences across a broad and evolving portfolio of the Disney+ product... 
    Full time
    Work experience placement
    Work at office
    Local area
    Remote work
    Monday to Thursday
    Shift work

    The Walt Disney Company

    New York, NY
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Product Experience & Design. Be the first to apply!