Data Processing Specialist

Data Processing Specialist

The Data Processing Specialist is responsible for supporting a wide range of operational functions within the bank, including digital banking services, debit card administration, cash letter processing, non-post and NSF processing, wire transfers, fraud monitoring, balancing, and customer account maintenance. This position ensures transactions are processed accurately, regulatory requirements are met, and customers receive timely, high-quality service.

Essential Duties and Responsibilities

Digital Banking

• Add and maintain account relationships and transfer permissions.
• Process package changes and service updates.
• Process external transfers.
• Assist customers with Bill Pay setup and maintenance.
• Process mobile deposits & RDC deposits.
• Process wire and ACH requests.
• Respond to customer inquiries through the secure message center.
• General troubleshooting and customer support.

Debit Card Services

• Order replacement debit cards.
• Monitor shipping status and card fulfillment.
• Adjust card limits as authorized.
• Troubleshoot card issues and customer concerns.
• Generate required debit card reports.
• Support digital wallet enrollment and maintenance.

Non-Post and NSF Processing

• Review and process non-post items.
• Process NSF and reconciliation items.
• Generate notices and operational reports.
• Process returned checks according to bank procedures.
• Assess and apply applicable service fees.

Balancing

• Balance ATM transactions.
• Balance official checks.
• Assist with farm accounting balancing as assigned.

Wire Processing

• Process incoming domestic and international wire transfers.
• Process outgoing wire transfers

Fraud Monitoring

• Perform daily OFAC screening.
• Assist with ACH fraud monitoring and resolution.
• Support check fraud investigations.
• Coordinate debit card fraud issues with appropriate departments.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while meeting daily deadlines.
• Excellent customer service and communication skills.
• Ability to maintain confidentiality and comply with bank policies and regulations.