Account Manager, Starlink Strategic Connectivity - Bastrop TX

Account Manager, Starlink Strategic Connectivity

SpaceX is actively developing the technologies to make a future where humanity is out exploring the stars a reality, with the ultimate goal of enabling human life on Mars.

The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is ambitious, highly motivated to connect the unconnected, and thrives in navigating complex, ambiguous challenges. You are passionate about leveraging technology for worldwide equity and possess strong leadership skills to inspire teams toward meaningful, scalable outcomes.

In this role, you will concentrate on social impact projects, building a strategy to make them financially sustainable, and implementing the ongoing path to customer success. Focus areas will include bridging digital divides in underserved communities, enabling education and healthcare in remote areas, and fostering economic inclusionalongside initiatives with high human potential or strategic value to humanity.

Responsibilities:

• Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact.
• Delivering impeccable customer service at scale to underserved communities.
• Developing engagement strategy and content for underserved communities that enables continuous growth and self-support.
• Building relationships to identify requirements and manage expectations.
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business.
• Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency.
• Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas.
• Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies.
• Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity.