Shift Supervisor

Job Description

Job Description

Do four-legged companions brighten your day? Are you a fan of innovative pet products that make tails wag? So are we! If you're a hands-on leader of the pack who believes every dog can learn new tricks, then consider joining our team.

As Shift Supervisor at Pet Supplies Plus, you’re passionate about pets and their pet parents. Providing exceptional, neighborly service at every opportunity during your workday.

Shift Supervisors key responsibilities include:

• Supervise and motivate store staff, including cashiers, sales associates, and stockers.
• Set an example for the other team members in delivering fantastic neighborly service Assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations
• Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood
• Providing leadership coverage and covers management functions when team leader is offsite
• Complying with operational policies and procedures—encompassing animal care, safety, and security.
• Learning and performing back-office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations
• Ensure the store is clean, organized, and visually appealing.
• Communicating opportunities to improve community engagement or store performance to the team leaders
• When not serving as the manager-on-duty or engaged in operational training, team members actively participate in store operations alongside their peers
• Helping with inventory & truck shipments when they arrive and lead team members in required tasks.

Shift Supervisors will have 2+ years of retail experience in a leadership role is advantageous. Strong sales and customer service skills are a must. Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!). Candidates must be able to work flexible schedules, have reliable transportation and must pass the drug, background and validated selection test, and be 18 years or older.

Pet Supplies Plus in Burlington Washington is franchise owned, she is a local owner and is focused on making it easier to get better products and services for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their pet parent by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit

Company Description

Pet Supplies Plus in Burlington Washington is franchise owned, she is a local owner and is focused on making it easier to get better products and services for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their pet parent by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.\r\n\r\nPet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit