Customer CARE Representative

Bluegrass Fiber is a locally owned and operated Wireless Internet Service Provider (WISP) specializing in fixed wireless broadband applications. Bluegrass Fiber serves residences and businesses in and around Franklin, Anderson, Shelby, and Spencer counties in Kentucky. Our Mission is to Be Affordable, Be Reliable, Be Neighbourly. At Bluegrass Fiber, we believe in keeping our customers through the quality of our products and by living our Values, not through contracts.

About the Role

As a Bluegrass Fiber Customer CARE Representative, your main purpose is to be a Considerate, Approachable, Reliable Expert for our current and potential customers. This includes but is not limited to providing information about Bluegrass Fiber products and services; resolving customer issues through effective troubleshooting, using a variety of cloud portals and software applications; scheduling installations and service visits; acting as a liaison between customers and others inside and outside of the organization; and ensuring a high level of communication, internally and externally. Most importantly, you will be responsible for developing and maintaining Neighbourly relationships with our customers. All Customer CARE Representatives report directly to the Customer CARE Director. While this is a remote position, much of your training and on-boarding will take place at Bluegrass Fiber’s offices in Frankfort, Kentucky.

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively