Access Representative - Patient Registration Specialist

Access Representative - Patient Registration Specialist

Four Oaks, NC $34,499 - $46,099 a year

Full Time

Summary:

Join a compassionate team dedicated to obtaining accurate and detailed demographic, financial, and clinical information to ensure smooth and complete admissions and registrations. This role requires warmth, responsiveness, and professionalism when interacting with patients, their families, healthcare professionals, and colleagues.

Key Responsibilities:

• Enter patient demographics accurately into the system to secure correct medical records and account numbers.
• Communicate collection policies and collect outstanding balances, deposits, and point-of-service payments.
• Verify insurance benefits and obtain prior authorizations as required.
• Ensure Medicare patient diagnoses comply with guidelines and obtain Advance Beneficiary Notices when necessary.
• Obtain physician orders to support services rendered and order ancillary tests within the order entry system.
• Assist insurance companies, physician offices, and other departments with patient information.
• Coordinate patient placement through bed control functions efficiently and with patient focus.
• Perform other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.
• Preferred 1-2 years of insurance or clerical experience in a hospital or medical office setting.
• Knowledge of insurance processes and payment collections preferred.
• Familiarity with medical terminology is a plus.
• Experience with Microsoft Windows required.

Skills and Abilities:

• Proficient typing and data entry skills to meet productivity standards.
• Excellent verbal and written communication skills.
• Strong customer service skills, adaptable to diverse cultural and economic backgrounds.
• Critical thinking and problem-solving abilities.
• Ability to manage complexity and stress in a dynamic healthcare environment.
• Dexterity to operate office equipment efficiently.
• Comfortable answering phones and using computers and other business machines extensively.

Physical Requirements:

• May experience eyestrain from prolonged computer use.
• Ability to sit or stand for extended periods.
• Work in a low to moderate noise environment.
• Occasional bending, reaching, pushing, and pulling of file drawers.
• Ability to assist with patient transport and baggage handling.
• Regularly lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

This position serves a diverse regional community in the Southeastern United States, providing essential support to patients and healthcare teams in a warm and professional manner.