Title Administrator (01778)

Pay Range: $18-$20 hourlyAbout UsADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more.We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!Role and TeamReporting to the Office Manager, Commercial Accounts Manager, or other designated manager, the Title Administrator reviews and processes automotive titles through the auction process in a customer-facing environment.ResponsibilitiesAct as the first point of contact to onsite visitors who enter the front office, including internal and external customers and vendors, and third-party visitors. Direct or guide visitors as appropriate.Assist customers at the front counter, primarily to support title needs, but may provide general customer service as needed.Accept, review, and analyze titles for accuracy and completeness. Identify corrections or additional documentation required for title processes. Apply strong knowledge of local state Department of Motor Vehicle rules, regulations, and fee structures for automotive buyers and sellers, including lien sale and out-of-state or country requirements. Communicate requirements with managers, customers, and team members.Calculate estimated fees associated with title processesComplete titles for transfer between buyers and sellers according to jurisdictional requirementsSubmit requests for duplicate titles or other documentationVerify buyer, seller, and vehicle information in internal databases and title paperwork; review odometer readings, release of liens, customer and payment statusIdentify and prepare titles to send to customers Accurately enter and update information in the internal databases.Process payments (no cash handling). Verify flooring plan payments.Maintain a filing system for titles and other documents. Run and review reports, customer worksheets, vehicle inventory, and title lists to identify Answer phones in a professional manner; discern the caller's needs, respond, or transfer to the appropriate department. Make outbound telephone calls to customers regarding payment status and collections.Any other duties assigned by the designated managerSkills and AttributesTeam player who can collaborate well with multiple departments, customers, and vendorsStrong customer service skills and professional presenceAnalytical thinking and problem-solving skillsStrong organizational skillsHigh degree of safety focusProven ability to multitask while maintaining attention to detailAbility to work in a fast-paced environmentExcellent verbal and written communication skillsData entry skillsQualificationsHigh School diploma or GED preferredNotary certification preferredMay require active certification from state Department of Motor Vehicles for Title and Registration processing, depending on location.1 year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.Must be 18 years of age and have a valid driver's license that meets the requirementsAble to safely drive a variety of make/model/sizes of vehiclesProficiency with computer systems and applicationsADESA ValuesOur Next Customer May Be Your MomEvery customer deserves the same level of care and respect one would give to their own mother.We're All in This TogetherThe company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.There Are No SidelinesEmployees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.Be BraveEmployees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.Zag ForwardThe company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.Don't Be a RichardA simple guiding principle to act appropriately and professionally.Stay ScrappyThis value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.ADESA Benefits and PerksCompetitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!Other RequirementsTo be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.The physical activity requirements of the position range from Light to Medium Physical WorkConstant - standing, watching, touching, listening, walking, talkingFrequent bending, stooping, kneeling, lifting, grasping, pushing, pullingPotential -running, jumping, yelling or other rapid or forceful movement in emergency situationsVisual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positionsPhysical Working ConditionsThis position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.Legal StuffHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana