Return to Learn Agent

Travel + Leisure Co. Job Opportunity

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Responsibilities

• Connect with new and existing Owners through scheduled outbound and incoming calls to book Return to Learn stays.
• Complete approximately 3050 calls per shift while maintaining a strong call-to-booking conversion rate.
• Build rapport with Owners through professional, supportive, and encouraging conversations that highlight the value of Return to Learn.
• Assist Owners with questions and effectively manage situations that arise throughout the booking process.
• Accurately document Owner interactions, bookings, and follow-up activities.
• Learn and utilize Journey, Okta, Microsoft Teams, Excel, and other required company systems.
• Maintain consistent communication with team members and management and participate in scheduled meetings and training.

Qualifications

• Excellent phone, communication, and customer service skills.
• Ability to build rapport and confidently convert Owner conversations into bookings.
• Professional, positive, and team-oriented attitude.
• Strong organizational, problem-solving, and situational management skills.
• Ability to learn and effectively navigate multiple computer systems.
• Flexibility to adjust scheduling based on business needs.
• Bilingual skills are a plus.

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying.