Computer Support Specialist

Computer Support Specialist

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. This position is onsite in Glendale, Arizona.

Position Description

As a Computer Support Specialist, you'll be the trusted IT resource for multiple U-Haul Manufacturing and Assembly plants, providing both remote and onsite technical support. You'll work with the latest Windows and Microsoft technologies, deploy new hardware, troubleshoot complex issues, and help implement IT projects that improve productivity across our manufacturing operations.

This role is ideal for someone who enjoys variety, takes pride in solving technical challenges, and likes building relationships with end users. If you're looking for a position where your technical expertise is valued and your work has a direct impact on the business, we'd love to have you on our team.

Key Responsibilities

• Provide technical support via phone, email, remote support, and in-person assistance.
• Travel to U-Haul Technical Center, Manufacturing, and Assembly plants to provide onsite support for end users and IT equipment.
• Install, configure, troubleshoot, and maintain Windows desktops, laptops, tablets, and mobile devices.
• Diagnose and resolve hardware, software, operating system, printer, and peripheral issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
• Manage user accounts, passwords, and permissions using Active Directory.
• Image, deploy, replace, and upgrade computer systems using approved deployment tools and processes.
• Support manufacturing-related technology, including label printers, barcode scanners, shop-floor workstations, and other plant systems.
• Install, maintain, and troubleshoot printers, scanners, and multifunction devices.
• Respond to onsite service requests and provide timely resolution for technical issues requiring hands-on support.
• Document incidents, service requests, troubleshooting steps, and resolutions within the company's ticketing system.
• Collaborate with other IT teams when additional expertise, access, or specialized support is required.
• Assist Windows updates, and workstation configuration activities.
• Maintain accurate inventory records for IT assets and equipment.
• Troubleshoot wired and wireless network connectivity issues.
• Follow company security policies and best practices to protect company data and systems.
• Participate in after-hours support, scheduled maintenance, and on-call availability required.
• Assist with office moves, hardware refreshes, technology upgrades, and other IT projects.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Two (2) or more years of desktop support, technical support, or IT field support experience.
• Strong working knowledge of: Windows 11, Microsoft 365, Active Directory, Computer hardware troubleshooting, Printers and peripherals, Basic networking (TCP/IP, DNS, DHCP)
• Experience supporting desktops, laptops, mobile devices, and related hardware.
• Experience working in manufacturing, warehouse, or multi-site support environments is a plus.
• Excellent customer service, communication, and problem-solving skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Valid driver's license with the ability to travel regularly between U-Haul Technical Center, Manufacturing, and Assembly plant locations.
• Ability to work independently while managing a field support schedule.

Physical Requirements

• Lift and move computer equipment weighing up to 50 pounds.
• Ability to crawl under desks and install computer equipment.
• Stand, walk, bend, and sit for extended periods.
• Ability to safely climb ladders and work at elevated heights when installing, maintaining, or troubleshooting IT equipment.
• Frequent travel between U-Haul Technical Center, Manufacturing, and Assembly plants.
• Ability to safely transport and install IT equipment at multiple locations.

Work Environment

• Office, manufacturing, and field support environments.
• Frequent travel between assigned Technical Center, Manufacturing, and Assembly plant locations.
• Occasional evening or weekend work for equipment deployments, upgrades, maintenance activities, emergency support, or project implementations.
• Fast-paced environment with multiple priorities and customer interactions.

U-Haul Offers:

• Full Medical Coverage
• Prescription Plans
• Dental & Vision plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite Medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life Insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/membership
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels and more
• LifeLock Identity Theft
• Savvy consumer wellness programs-from health care tips to financial wellness
• Dave Ramsey's SmartDollar Program
• U-Haul Federal Credit Union

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.