IT Manager

IT ManagerAustin, in-personIT Manager Role SummaryThe IT Manager at inKind is responsible for building, operating, and continuously improving our internal IT environment to support a fast-growing, late-stage startup. This role blends hands-on technical execution with people and vendor management to ensure employees have reliable, secure, and well-supported technology.You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, and help desk support. As the company scales, you'll help define processes, policies, and systems that improve reliability, security, and employee experience—while remaining close to the work yourself.This is a highly collaborative role that works across all departments to ensure technology enables productivity rather than becoming a bottleneck.Who You AreOperationally focused: You enjoy keeping systems running smoothly and improving them over timeHands-on and accountable: You're comfortable owning IT issues end-to-end, from troubleshooting to resolutionDetail-oriented: You understand that small operational details have outsized impact on employee experienceSelf-sufficient: You can manage your own workload, prioritize effectively, and ask for help when neededService-minded: You view IT as a partner to the business, not just a support functionResponsibilities / Essential FunctionsIT Operations & SupportOwn and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflowsProvide hands-on technical support for in-office and remote employees, including onboarding and offboardingDefine and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV)Identity, Devices & SecurityAdminister the organization's identity and access management systems, including role- and group-based access controlsImplement and maintain mobile device management (MDM) and corporate asset management programsDevelop, document, and enforce IT policies, security practices, and acceptable use standardsSupport cybersecurity best practices related to endpoints, access controls, and employee toolingTools, Vendors & BudgetManage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimizationTrack IT spend and support budgeting and forecasting as the company growsTeam & Process DevelopmentHelp define IT processes, documentation, and standards as the organization scalesRecruit, onboard, and manage future IT support staff as neededContinuously identify opportunities to improve reliability, security, and employee experienceMinimum QualificationsBachelor's degree in Computer Science, IT Administration, or a related field—or equivalent practical experience5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership roleStrong experience supporting a hybrid workforce across macOS and Windows environmentsHands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS toolsExperience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)Working knowledge of cybersecurity best practices for endpoints, access management, and employee toolingStrong communication skills with a customer-service mindsetPreferred QualificationsExperience implementing or working within an IT Service Management (ITSM) frameworkFamiliarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similarITIL v4 Foundation certification (or equivalent experience)Experience supporting teams in a startup or high-growth environmentSome of our Benefits:Generous PTO and company holiday policy + company paid Short Term Disability100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional costChild Care Benefits and generous parental leaveDog-friendly workspace in a secure building with great views of downtown AustinDaily lunches and snacksCompensation $120,000 – $140,000 DOE + Benefits