(1120048) Business Process Analyst - Dealer Solutions
Diversified Services Network
Business Process Analyst Dealer Solutions
Diversified Services Network, Inc. (DSN) is seeking a full-time Business Process Analyst Dealer Solutions to join our team in your choice of our Phoenix, AZ, Chicago, IL, Peoria, IL, or Dallas, TX office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
The Business Process Analyst Dealer Solutions serves as the primary interface between North American dealers and the product organization. This role owns end-to-end business processes, translates complex dealer operations into clear system requirements, and partners closely with product teams, business stakeholders, and implementation partners to shape solution design throughout the product lifecycle of a Microsoft Dynamics 365based dealer platform.
Key Responsibilities
Own the end-to-end (E2E) business processes defined in the Business Process Catalog (BPC), detailing processes across Levels 46
Perform business process modeling, analysis, and continuous improvement
Lead dealer discovery workshops, including preparing materials and discussion questions
Work with dealers and their subject matter experts to generate, refine, and document requirements based on defined business processes
Partner with product teams to determine fit/gap against Dynamics 365 capabilities and support solution design decisions
Validate gap solutions with dealers and obtain dealer sign-off on Functional Design Documents (FDDs)
Source insights from the Dealer Advisory Board (DAB)
Maintain the Mavim repository, including process flows, documentation, and operational playbooks
Deliver solution demos and coach dealers on Dynamics 365 and the proprietary dealer software suite
Diversified Services NetworkVacancy posted 2 days ago
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