BILINGUAL CASE MANAGER

Job Description

Job Description

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SUMMARY:

Family Service League is seeking a full-time Bilingual, Spanish-Speaking, Case Manager for the Children’s Health Homes program. The Case Manager will offer care coordination to children and young adults with mental illness and/or chronic medical conditions. The Case Manager will be responsible for conducting meetings with clients to develop strength assessments and individualized planning, as well as support them with their goal achievements. Travel is required.  

SCHEDULE:

Monday-Friday 9:00 AM-5:00 PM, flexible schedule

Evening hours required for at least 2 days a week

We offer a generous benefits package including the following:

• Hybrid Schedule!
• Flexible Hours
• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

RESPONSIBILITIES:

• The Case Manager will engage with clients who have a primary history of mental illness.
• Develop strengths assessment with clients.
• Offer crisis and safety planning, in collaboration with mental health providers.
• Create individualized planning with the clients in the areas of health, education, mental health, vocation, socialization, benefits, legal and life skills.
• Meet a minimum of 2 times per month to support the youth with their goal achievements.
• The Case Manager will assist in the coordination of services with providers, benefit systems and the community.
• Assist in the linkage to service providers, benefit systems and the community.
• Advocate for clients as needed.
• Help clients navigate service systems so they get the support that they need in their recovery.
• The Case Manager will initiate crisis intervention with linkage to appropriate mental health or health services, as necessary.
• Report all client incidents and accidents.
• Inform supervisor when other providers are not collaborating in the effort to achieve services for the client or have plans to inappropriately discharge a client from housing.
• Follow guidelines set by the Office of Mental Health and Division of Mental Hygiene SPOA unit Risk Management.
• Attend and participate in monthly trainings for the evidence based High Fidelity Model.
• All other duties as assigned.

QUALIFICATIONS:

Bachelor’s Degree in Social Work with 2 years of related experience or Master’s Degree with 1 year of related experience required.

Excellent interpersonal and organizational skills required.

Strong verbal and written communication skills required.

Ability to solve problems and work as part of a team required.

Proficient computer skills, including Microsoft Office, required.

Valid and clean NYS Driver’s License required. 

Bilingual in Spanish required. 

PHYSICAL REQUIREMENTS:

This position requires sitting for long periods of time and travelling to conduct home visits.

Home Department: Children’s Health Homes

Total Hours: 35

Hiring Manager: Dana Reyes