Manager, Product Manager, Payment Platforms

Manager, Product Manager, Payment Platforms At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered predictive modeling to personalize credit card offers, turning the industry on its head. As we have grown, we have found more ways to use technology and face‑to‑face conversations to understand the human problems associated with money and finances. In the Consumer Bank, we combine a human‑centered approach with data‑driven decision making to design, build, and test financial experiences that truly enable our customers. We are focused on spending less time planning and more time doing, and on seeing the world through the eyes of our customers as they manage their money. We need someone who is passionate about improving the way people interact with their money, driven by delight for customers, and willing to ask why until they hit the root. If that sounds like you, we want you. As part of the Payment Platforms Product team, you will be responsible for increasing adoption, scaling, and standardizing payment experiences. This involves collaborating with partners across the organization to reimagine payment experiences that create game‑changing customer experiences and drive critical business outcomes. You will use cutting‑edge technology, real‑time data, and ingenuity to redefine how millions of customers interact with their money. On any given day in the Bank you’ll be: Empowered – part of a team driving the bank’s omni‑channel servicing portfolio, setting and delivering an experience framework for digital and digital‑human interactions. Learning constantly – working deeply with customers, associates, designers, technologists and data scientists to build cutting‑edge solutions. Innovating relentlessly – pushing big change by asking bold questions, starting small, testing, and learning your way to something dramatically better. Sharing openly – telling stories that change the way people think about building products and solving problems, illustrating the power of software to make them even better. Connecting creatively – jumpstarting a self‑supporting community by sowing the right seeds, building the right tools, integrating off‑the‑shelf products and using elbow grease. Succeeding strategically – solving the right problem and holding onto the wrong one. What you will bring Curious – you ask why, explore, and are not afraid to blurt out crazy ideas or follow an email chain for weeks to find an answer. Do‑er – you have a bias toward action, try things, and sometimes fail. You uncover hidden features or introduce routines that break silos and improve decisions. Passionate – you care about growing others and bringing them together around what’s possible. Communicator – you communicate complex ideas clearly, keeping your team aligned on priorities and progress. Wrangler – you get teams to collaborate across disciplines, inspiring creative solutions. Fearless – you handle big, undefined problems, work on a tiny crack until you break the whole nut, and are comfortable saying no. Product Management Framework Human‑Centered – obsess over internal and external customer needs to reimagine and innovate product solutions. Business‑Focused – deliver game‑changing outcomes by focusing on leverage and execution excellence. Technology‑Driven – leverage technology to deliver innovative and resilient solutions that enable near‑term and long‑term value. Integrated Problem Solving – identify and resolve complex problems to deliver outcomes while mitigating product risks. Transformational Leadership – lead cross‑functional teams to solve customer problems and drive organizational alignment. Basic Qualifications Bachelor’s or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems) or Business or Marketing. OR Bachelor’s degree in any field and at least 3 years of Product Management experience. Preferred Qualifications Experience translating business strategy and analysis into consumer‑facing digital products. Base salary and benefits will be determined by location and are competitive for the role. Eligible for performance‑based incentive compensation, including cash bonuses and long‑term incentives. Capital One is an equal opportunity employer (EOE, including disability/vet). #J-18808-Ljbffr Information Technology Senior Management Forum