Warehouse Will Call Associate

Warehouse Will Call Associate

EPSI Worx is seeking dedicated and customer-oriented individuals to join our team as Warehouse Will Call Associates. As a Will Call Associate, you will be responsible for ensuring the professional, accurate, and timely processing of will-call orders. This customer-facing role requires excellent communication skills and the ability to handle transactions at the Will Call desk. You will be responsible for gathering invoices, checking drivers in/out, ensuring all documentation is signed, answering phones, and providing general administrative support such as filing and copying.

Key Responsibilities:

• Process Will Call orders in a professional and timely manner, ensuring accurate fulfillment of customer requests.
• Greet and assist customers at the Will Call desk, providing excellent customer service and addressing inquiries or concerns.
• Gather invoices and verify the accuracy of orders, ensuring that the correct items are being released to customers.
• Check drivers in/out, confirming proper identification and documentation, and ensuring all necessary paperwork is completed and signed.
• Collect payment from customers when necessary, following established procedures and maintaining accuracy in monetary transactions.
• Provide support to the Customer Service team by addressing customer inquiries, resolving issues, and providing necessary information.
• Answer incoming phone calls in a professional and courteous manner, directing calls to the appropriate individuals or departments.
• Perform general administrative tasks such as filing, copying, and organizing paperwork to maintain an efficient and organized work environment.
• Collaborate with team members and other departments to ensure smooth operations and customer satisfaction.
• Adhere to company policies and procedures, including safety guidelines and protocols.

Requirements:

• High School diploma or equivalent.
• 3 years of experience in a similar role or customer service-oriented position.
• Excellent interpersonal and communication skills, with the ability to provide outstanding customer service.
• Strong attention to detail and accuracy in processing orders and handling transactions.
• Proficient computer skills, including knowledge of basic office software (e.g., word processing, spreadsheet applications).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work weekends, including both Saturday and Sunday, as the schedule may be split between multiple Will Call Associates.
• Willingness to adapt to changing schedules based on business needs.
• Strong organizational skills and the ability to maintain order and efficiency at the Will Call desk.
• Ability to work effectively both independently and as part of a team.