Server - Hotel Nyack - JDV by Hyatt, Nyack, NY

Job Description

Job Description

Position: Server

Job Description:

Our servers deliver exceptional hospitality with warmth, professionalism, and attention to detail in every interaction with guests. Attentive and present, yet never intrusive, they create welcoming, engaging experiences and consistently look for opportunities to enhance the food and beverage experience.

Required Skills and Requisites:

• Consistently provide thoughtful, attentive, and personalized service to guests with the goal of building rapport and creating memorable dining experiences.
• Ensure all F&B outlets are properly set, stocked, and ready for service prior to opening.
• Maintain cleanliness, organization, and restocking of all service areas, counters, floors, and equipment throughout service.
• Properly break down, clean, and reset service areas at the end of each shift.
• Maintain a thorough working knowledge of food and beverage menus and confidently articulate offerings to guests.
• Accurately and efficiently operate the POS system for order entry and payment processing.
• Execute the full cycle of service, from greeting and order taking to preparation, delivery, and payment, in a timely and professional manner.
• Prepare and serve food and beverages in accordance with restaurant standards and quality expectations.
• Demonstrate working knowledge of all beverage offerings, including coffee, tea, non-alcoholic beverages, wine, beer, and spirits.
• Communicate effectively with the kitchen and bar to ensure proper stock levels and alert leadership when items are running low.
• Observe guests throughout service to anticipate needs, respond to requests, and ensure satisfaction.
• Clear, reset, and maintain tables and service stations efficiently.
• Complete all assigned side work and opening/closing duties.
• Follow all health, safety, sanitation, and food handling guidelines, including understanding MSDS requirements.
• Assist with setup, service, and breakdown of banquet functions or special events as needed.
• Attend required department meetings and complete additional projects as assigned by management.

Responsibilities and Duties:

• Excellent customer service skills with a guest-first mindset; able to handle requests professionally and positively.
• Strong teamwork skills with the ability to balance individual responsibilities and team collaboration.
• Dependable and punctual; consistently reports to work on time and follows scheduling expectations.
• Ability to follow instructions, respond to management direction, and complete tasks efficiently.
• Ability to stand 8+hours or more
• Comfortable working in a fast-paced, at times noisy environment while meeting deadlines and maintaining quality standards.
• Proactive problem solver with the ability to take initiative and communicate clearly with guests and colleagues.
• Ability to perform basic arithmetic for billing, totals, and change.
• Ability to stand and walk for extended periods of time.
• Ability to lift up to 25 pounds frequently and up to 50–100 pounds occasionally, including carrying trays and supplies.
• Flexibility to work days, nights, weekends, and holidays as required by restaurant operations.
• This list is not exhaustive as you may be asked to perform other duties as assigned by supervisor

The hourly rate for this position is anticipated to be $10.70 per hour. At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.