Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2019 after spending more than five years as a State Farm team member, giving me firsthand experience and a strong foundation in the insurance industry. Today, I lead a close-knit team of three, including two in-office team members and one remote team member. Outside of work, I'm the proud parent of three young children, so I understand the importance of balancing career, family, and long-term goals.

We offer health benefits, licensing reimbursement, opportunities for professional development and career growth, and a strong commitment to work-life balance. We believe in supporting our team both personally and professionally while creating an environment where everyone can succeed.

Our culture is laid-back, collaborative, and supportive, with clear systems and processes that help our team succeed. At the same time, we have high expectations for effort, accountability, and customer outreach. I'm looking for someone who is reliable, trustworthy, motivated, and ready to make an impact in a growing agency where every team member plays an important role.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with James Bolte - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.