Security Engineer III, Customer Service Security

Do you want to protect customers at a global scale while seeing the direct impact of your work The Customer Service Security team at Amazon is looking for a Systems Security Engineer who thrives in ambiguity and is passionate about engineering solutions that reduce security risk across customer service operations. With billions of customer contacts per year spanning more than 40 countries the security challenges here are complex and the stakes are real.

In this role you will partner directly with business teams to identify security risks design pragmatic controls and build solutions that simultaneously improve security outcomes customer experiences and associate experiences. You will own security architecture decisions lead risk mitigation discussions and construct frameworks that enable others to apply your work in a repeatable way. If you are a self-starter who can navigate undefined problems and turn them into scalable security solutions we want to hear from you.

Key job responsibilities
- Lead security reviews threat modeling and risk assessments for customer service systems identifying pragmatic approaches to mitigate risks while enabling teams to launch securely.
- Design and build security controls and engineering solutions that protect customer data and empower secure customer contacts at scale.
- Partner with business stakeholders product owners and engineering teams to understand emerging risks and define security strategies where none yet exist.
- Create security frameworks runbooks and rubrics for new problem domains that enable other engineers to apply consistent repeatable security practices.
- Communicate security risk and design decisions clearly in writing to both technical and non-technical audiences and mentor other security engineers on best practices.

A day in the life
You will operate independently engaging directly with business and engineering teams to uncover security risks that do not come with predefined solutions. On a given day you might be conducting a threat model for a new customer contact workflow writing a security framework that other teams will adopt or reviewing architecture proposals to ensure they meet the security bar. Much of your time is spent navigating ambiguity translating business context into concrete security requirements and building the path forward. You will balance proactive roadmap-driven work with responding to emerging security concerns as they arise.

About the team
The CS Security team is dedicated to reducing security risk across Amazons customer service organization. We engineer solutions that keep customer data secure while enabling fast high-quality customer and associate experiences at massive scale. Our work touches billions of customer contacts annually across more than 40 countries giving you the opportunity to build relationships across the company and scale your solutions globally. We are investing in new engineering capabilities to make every customer contact more secure and this is an exciting time to join as we shape that future.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 4 years of non-internship background in troubleshooting systems issues analyzing logs or automating complex tasks using command line tools experience
- 5 years of work in identifying security issues and risks and developing mitigation plans experience
- 4 years of (non-internship) scripting programming and security code review in common programming languages experience
- Knowledge of at least two of the following programming languages: Scala Java Python C/C or Go
- Experience working in identifying security issues and risks and developing mitigation plans
- Experience (non-internship) in industry-based security vulnerabilities identification attack patterns and remediation techniques
- Experience as a mentor tech lead or leading an engineering team

- Experience applying threat modeling or other risk identification techniques or equivalent
- Experience with security in service-oriented architectures/microservices and web services
- Experience conducting insider threat investigations
- Experience securing telephony systems against risk

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 178400.00 - 226700.00 USD annually

Required Experience:

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