81E - Admin - Production Manager-81Eighty

Production ManagerThe 81Eighty Production Manager oversees the end-to-end production coordination process for branded merchandise and promotional products. This role leads a team of Production Coordinators and Associates, ensuring orders are executed accurately, on time, and within budget. The Production Manager plays a critical role in vendor management, invoicing accuracy, and cross-functional collaboration with Warehouse and Accounting teams to support seamless delivery of client orders.Key Responsibilities: Team Leadership & DevelopmentManage, mentor, and support a team of Production Coordinators handling promotional product ordersAct as the primary escalation point for order-related questions, vendor issues, and production challengesLead onboarding and training of new team members on systems, processes, and industry best practices (e.g., sourcing, decoration methods, timelines)Conduct bi-weekly one-on-one meetings to support performance, development, and goal settingFoster a fast-paced, solutions-oriented team culture focused on accuracy and client satisfactionProduction & Order ManagementOversee the full lifecycle of promotional product orders—from purchase order placement through production, shipment, and deliveryEnsure Production Coordinators are effectively managing timelines, proofs, vendor communication, and order status updatesMonitor order progress to proactively identify and resolve delays, quality issues, or vendor constraintsImplement and improve processes to enhance efficiency, scalability, and service levelsManage reporting related to production volume, order status, inventory and attributingVendor & Invoicing ManagementSupport building vendor relationships through strong communication, reliability, and quality standardsMonitor the invoicing lifecycle, ensuring all vendor invoices are received, reviewed, and processed in a timely mannerReview and approve invoice coding for accuracy across products, freight, decoration, and additional charges (e.g., rush fees, setup fees)Partner closely with Accounting to resolve discrepancies, track accruals, and ensure financial accuracyEnsure adherence to pricing, margin, and billing guidelinesCross-Functional CollaborationMaintain strong working relationships with Warehouse teams to ensure accurate receiving, inventory handling, kitting, and fulfillment of promotional productsCollaborate with Accounting on invoicing, reconciliation, and financial reportingPartner with Sales/Account teams as needed to support client deliverables, timelines, and issue resolutionServe as a key liaison to ensure alignment across all stages of the order lifecycleQualificationsBachelor's degree in Business, Supply Chain, or related field (or equivalent experience)3–5+ years of experience in promotional products, branded merchandise, or a related production/operations environmentPrevious experience managing or mentoring a team preferredStrong understanding of promotional product workflows, including sourcing, decoration methods (screen print, embroidery, etc.), and vendor managementExcellent organizational, communication, and problem-solving skillsProficiency in ERP/order management systems and Microsoft ExcelKey CompetenciesKnowledge of promotional product production processesVendor negotiation and relationship managementAttention to detail and financial accuracyAbility to manage high-volume, deadline-driven workLeadership and team developmentCross-functional collaborationThe Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.