OAG (Internal) - Child Support | Child Support Officer V | 26-0503 | OAG Employees Only

Job Description - OAG (Internal) - Child Support | Child Support Officer V | 26-0503 | OAG Employees Only (00058417) Job Description Organization

OFFICE OF THE ATTORNEY GENERAL

Primary Location Texas-Dallas Work Locations CS Dallas Metro 400 S. Zang Blvd Suite 1100 Dallas 75208-6640 Job Protective Service Employee Status Regular Schedule State Job Code : 5544 Salary Admin Plan : B Grade : 20 Salary (Pay Basis) 4,900.42 - 4,917.30 ( Monthly ) Number of Openings 1 Overtime Status Non-exempt Job Posting May 13, 2026, 4:20:50 PM Closing Date Ongoing

INTERNAL - OAG EMPLOYEES

Are you interested in mission-driven work? Do you enjoy helping others Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children’s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state. Responsibilities Take appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure. Conduct detailed in-office investigations to locate parties, verify employment, and determine assets. Prepare documents relating to legal and administrative actions to establish or enforce child support orders. Negotiate lump-sum payments from noncustodial parents who owe past‑due child/medical support. Negotiate out-of-court settlements and agreements with parties. Monitor child support cases and refer delinquent cases for appropriate enforcement action(s). Document all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents. Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Review cases to determine if the cases are eligible for closure. Attend court to assist legal staff, as needed. Research case information on the computer, including the ChAMP system. Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states’ IV-D regulations. Assess child support cases to determine the appropriate case action. As team leader, assign and monitor work of assigned staff. Provide training and technical assistance to office staff. Supervise office staff in the absence of the office manager and/or supervisor. Explain Child Support Program policies, procedures, and regulations to customers. Respond to complex customer inquiries and resolve complaints concerning case status. Assess the validity of complaints against the IV-D program with impartiality. Serve as Notary Public. Perform related work as assigned. Maintain relevant knowledge necessary to perform essential job functions. Attend work regularly in compliance with agreed-upon work schedule. Ensure security and confidentiality of sensitive and/or protected information. Comply with all agency policies and procedures, including those pertaining to ethics and integrity. Qualifications Education: Graduation from high school or equivalent. Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. Experience: Four (4) years of full‑time experience working in the following (or closely related) fields: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. (One of the four years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.) Knowledge of investigative practices and techniques, child support policies, procedures and processes. Skill in interviewing and negotiating. Skill in using a personal computer for word‑processing and data entry/retrieval. Skill in basic mathematical computations. Skill in handling multiple tasks, prioritizing, and meeting deadlines. Skill in effective oral and written communication. Skill in exercising sound judgment and effective decision making. Ability to receive and respond positively to constructive feedback. Ability to work cooperatively with others in a professional office environment. Ability to provide excellent customer service. Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in‑person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week. Ability to arrange for personal transportation for business‑related travel. Ability to work more than 40 hours as needed and in compliance with the FLSA. Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 15%. Ability to type 35 words per minute (Typing test required at time of interview).

PREFERRED QUALIFICATIONS

Education: Graduation from an accredited four‑year college or university. Knowledge: Investigative practices and techniques. Other Language: Ability to proficiently read, write, and speak Spanish.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

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