Customer Service Coordinator

About the Job

Why IPS?

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work-if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Benefits:

• Paid Time Off (PTO).
• 401k Employer Match.
• Bonus Incentives.
• Extensive Training & Career Development Programs.
• Tuition Reimbursement Program.
• Medical, Dental and Vision plans.
• Employee Assistance Program (EAP).
• And more!

Responsibilities & Expectations:

• Accurately record and track service-related time entries.
• Coordinate and schedule all routine preventative maintenance for customers.
• Schedule repairs based on customer quotes, ensuring all necessary resources are in place.
• Arrange startup services for newly installed systems and equipment.
• Schedule and dispatch load bank services for customers.
• Prioritize and dispatch urgent service calls to the appropriate technicians.
• Create work orders for all service activities, ensuring accurate and timely information is recorded.
• Assist with the creation of new customer profiles in the system, ensuring all required details are captured.
• Gather and update payment information for customers as necessary.
• Generate invoices for completed work orders and ensure timely submission to customers.
• Assist with inventory management by pulling parts needed for service jobs.
• Ensure all parts used in service jobs are accurately logged and posted to work orders.
• Act as the first point of contact for incoming service calls, providing customer support and directing calls to the appropriate department.

Qualifications and Competencies:

• High school diploma or equivalent required.
• Proven experience in service coordination or a similar administrative role.
• Strong organizational skills with the ability to prioritize tasks and manage multiple schedules.
• Excellent communication and customer service skills.
• Basic understanding of invoicing and work order processes.
• Proficient in Microsoft Office Suite and service management software.
• Ability to work independently and as part of a team.

Working Conditions and Physical Requirements:

• Sedentary: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

You'll thrive at IPS if you:

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.