Customer Service Representatives

Same-Day Free Estimates with 30-Minute Arrival Windows for Collin and Dallas County areas Since 1977. Open Interviews 8:00am-5:00pm M-F, 9:00-1:00 Sat Video Interviews Available Paid Time Off 1 week of vacation per year up to 3 weeks with tenure. Vacation pay also awarded through bonuses at times. Pay and Benefits Weekly pay, bonuses, paid time off, and a omprehensive benefits package created to support you and your family. Build a career, not just a job. We promote from within and develop you towards advancement in pay and expertise. Company Culture Our culture of development, excellence, and shared success drives everyone to achieve and exceed company and personal goals. IRA — 3% match Invest in your future along with us through a portfolio managed by Edward Jones. We pay 50% of medical and dental insurance. We care about your health and well-being. Life Insurance Provided at no cost to employees. We take care of you and your family, especially in the unimaginable event of death. The starting pay for this job is $14.50/hour paid weekly with direct deposit option. This position averages $55,000-$65,000+ during the first year. Once you have completed training (2-3 weeks), we will increase your pay to $15.00/hr. All lunches are paid (up to 5.5 hours of free overtime weekly). Medical, Dental and Vision Insurance 401K Life Insurance Paid Time Off Weekly Pay Monthly Bonuses Internal Promotion and Advancement Opportunities No Cold Calls or Door Knocking Company Swag Friends and Family Discounts Basic Requirements Pass a 7 year comprehensive background check Pass drug test (not including THC or prescribed medications) Eligible to legally work in the United States Pass criminal background check Knowledge of basic cell phone applications Knowledge of basic computer programs (Microsoft Word, Excel, Google Docs, Google Sheets, Adobe) Professional appearance and conduct Coachable and team-oriented mentality Trustworthiness Fast-paced mentality Multitasking Detail oriented Required Hours 7:30-5:30 Monday through Friday. 7:30-3:00 Every Saturday. One day off per week is optional once fully trained. Friday Morning Meetings at 7:00am are mandatory. Job Tasks Scheduling customers through our scheduling software Helping customers with retail purchases Our Customer Service team often wears multiple hats. We have Customer Service Representatives who are now working with us on marketing, internal audit, sales, and HR. Our Company We’re a locally family-owned and operated business and are the most awarded garage door company in North Texas. Our customer service team and certified service professionals set the standard for our industry. We’ve won more awards than any other garage door company in DFW! Our company culture and values reflect our family roots and nothing is better than having customers compliment you every day and everywhere you go! We have over 200,000 satisfied previous customers, so cold calling and hard selling are never required. We only use top quality products and we always coach our guys using ethical business practices. 60% of our customers have already used our company before, and the other 40% know our 5-star reputation for customer service before you get there! We maintain a standard of excellence and customer satisfaction that is unparalleled by our competitors and sustain a reputation of unmistakable attention to detail that is rarely seen in the home service industry. Anticipating and exceeding customer expectations guides our strategic planning, drives our decision-making process, and prioritizes our actions. We have spent decades cultivating partners hips with leading manufacturers of garage doors and openers in order to assure our customers that the largest entrance to their home is not only attractive, but also solid, secure, and will work flawlessly for years to come. Our family will stop at nothing to ensure that our business model maintains ethical, industry leading, and award-winning standards for years to come for all our employees and customers. Plano Overhead, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives and abilities. This job posting is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay is based on potential averages and forecasts based on variables that may change over time. By filling out an application, I certify that I have fully and accurately answered all questions and have given all information requested in this application for employment, and I understand that any wrong or incomplete information on the form may disqualify me for further consideration for employment or, if discovered after I am hired, may be grounds for my immediate dismissal. I understand that all such information is subject to verification by Plano Overhead, Inc., and hereby give my consent to Plano Overhead, Inc. to investigate my background and qualifications using any means, sources, and outside investigators at its disposal. I agree to undergo any type of drug and/or alcohol testing that Plano Overhead, Inc. may require at any time. Finally, I understand that submission of this application does not necessarily mean that I will be hired, and that if I am hired, my employment will be at will, and either I or Plano Overhead, Inc. may terminate my employment at any time, with or without notice or reason. Business Hours Mon - Fri 8:00 am - 5:30 pm Saturday 8:00 am - 3:00 pm Sunday Closed Content, including images, displayed on this website is protected by copyright laws. Downloading, republication, retransmission or reproduction of content on this website is strictly prohibited. Terms of Use | Privacy Policy #J-18808-Ljbffr