Language Access Specialist - Mandarin (Operations, Scheduling & Client Services)

Universal Language Service, Inc. Full‑Time & Part‑Time Positions Available. Schedule: Monday‑Friday, 8:00 AM – 5:00 PM. Additional scheduling options include 24/7 coverage, evenings, weekends, and part‑time opportunities. Work from home / remote work is not permitted. Location: Bellevue, WA corporate office or additional locations across King, Pierce, or Snohomish Counties. Earnings: Base Pay $23.00–$25.00 per hour + bonuses; potential total bonus $1,000–$2,100+ per month; earn up to $6,400+ per month (W‑2 employee + bonuses + consistent full‑time work). Position Overview Universal Language Service, Inc. seeks a bilingual Language Access Specialist – Mandarin to support scheduling, client support, and outreach operations across healthcare and public sectors. The role focuses on coordination of services, client communication, and ensuring high‑quality service delivery. Key Responsibilities Support scheduling and coordination of services to ensure full coverage. Confirm availability and help reduce unfilled assignments. Assist with onboarding coordination and readiness. Contribute to achieving operational performance targets. Conduct outbound calls and emails (appointment reminders, confirmations, follow‑ups). Provide administrative and coordination support. Maintain professional communication and resolve service issues as needed. Provide Mandarin language support across in‑person, phone (OPI), and video (VRI) settings as part of service delivery. Maintain high reliability and participation in assignments. Support performance goals and reduce service gaps. Contribute to overall operational efficiency. Qualifications Fluent in English and Mandarin. Experience in interpreting, healthcare support, or customer‑facing roles preferred. Active DSHS Medical Interpreter Recognition and/or national certification is required. Strong communication and organizational skills. Comfortable with scheduling systems and communication platforms. Basic knowledge of Microsoft programs (Word, Excel, Outlook). Typing speed of at least 35 words per minute. Professional and dependable. Benefits Medical, Dental, and Vision Insurance. Paid Time Off (PTO) and Paid Sick Leave. Vacations and Holiday Pay. 401(k) with potential employer contribution. Paid training and onboarding. Ongoing professional development. Career growth opportunities into operations and leadership. About Universal Language Service, Inc. Universal Language Service, Inc. is a Bellevue‑based language access provider delivering onsite, phone, and video services to healthcare systems, government agencies, and social service organizations. We combine technology, operations, and a highly qualified workforce to deliver reliable, compliant, and high‑quality language access solutions. How to Apply Apply directly through Indeed or submit your application through our website. #J-18808-Ljbffr Universal Language Service, Inc.