General Manager

Property Description:


Dublin Ranch Golf Course is the premier public golf destination in Dublin, California, and the city's first and only golf course. Designed by renowned architect Robert Trent Jones Jr., this distinctive par-63 championship layout features 11 strategically designed par 3s, five challenging par 4s, and two memorable par 5s, providing an engaging test of skill that rewards precision, course management, and thoughtful club selection.


Nestled among the rolling hills of a beautifully master-planned community, the course offers sweeping panoramic views of the Livermore Valley and Mt. Diablo from nearly every hole. Dublin Ranch has earned a reputation for delivering exceptional playing conditions, highlighted by smooth, fast greens and meticulously maintained fairways, while providing a welcoming atmosphere and outstanding customer service expected of a premier daily-fee facility.


In addition to its acclaimed golf experience, Dublin Ranch features a versatile event venue that hosts weddings, corporate outings, tournaments, and community celebrations. The property's commitment to excellence has made it one of the East Bay's most respected public golf destinations, where exceptional golf, hospitality, and memorable experiences come together.

Position Summary:


The General Manager is responsible for the overall leadership, operational excellence, and financial performance of Dublin Ranch Golf Course, including golf operations, food and beverage concessions, and the event center. This role ensures all operations are conducted in accordance with KemperSports' policies, procedures, and industry's best practices while delivering exceptional guest experience across every department. The General Manager fosters a culture of service excellence, develops high-performing teams, and drives strategic initiatives to maximize revenue, profitability, and guest satisfaction. As the primary liaison between KemperSports and the ownership group, Signal Hill Venture LLC, the General Manager represents the property with the highest level of professionalism, requiring exceptional leadership, organizational, financial, and communication skills to build strong partnerships and ensure the continued success of Dublin Ranch Golf Course.

Essential Duties and Responsibilities:

• Oversee and direct all key functional support leaders, including Golf Course Superintendent, Food and Beverage Lead, and the applicable support staff.
• Ability to develop and execute a successful marketing plan which significantly enhances all major revenue generating opportunities as well as incremental revenue potential.
• Coordinate all sales and marketing tactics and strategies with the Regional Sales and Marketing Director.
• This position will require a person with strong verbal and non-verbal communications and will be the main contact with client representatives.
• Monitor and evaluate financial performance relative to budget goals and objectives as indicated in the annual budgeting process as well as analysis of key performance indicators.
• Ability to proactively generate systematic action plans and hold applicable staff members accountable for the proper execution of improvement strategies.
• Coordinate accounting operations with KemperSports home office, including the necessary financial reporting, operational expenses and payroll records.
• Direct, coordinate and monitor the development of the golf operations and restaurant annual business plan, marketing plan and operating budget.
• Develop and communicate recommendations for a capital improvement strategy, along with ROI analysis, which will enhance the guest experience and generate additional revenue opportunities.
• Analyze and evaluate operations to determine productivity efficiencies vs. budgeted standards.
• Review and approve financial expenditures and transactions related to operations, services, and facilities/equipment within and according to established guidelines and procedures.
• Ensure the quality of guest service activities in all departments. Formulate general plans and oversee their implementation towards achieving guest service excellence.
• Provide inspirational leadership, direction, supervision, and guidance to all staff members in accord with KemperSports culture and mission statement to promote positive employee morale and performance standards.

Qualifications:

• The candidate will have at least five years of experience in management roles of similar or greater capacity within a commensurate golf course.
• Excellent communication and organizational skills and the ability to interact well with staff and guests. Strong work ethic.
• Qualified candidates have a 2- or 4-year degree with hospitality, business or management focus and/or requisite certification from the PGA or America.
• Demonstrated experience in the areas of budget development, fiscal management, strategic planning, staff management.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Must be an innovative thinker with the ability to adapt to a rapidly changing service and business environment.
• Possesses strong leadership skills including recruiting, developing and retaining quality department heads and staff. Ability to identify core competencies in co-workers.
• Skills required include a proficient level of Microsoft Office Word and Excel, point-of-sales systems and experience with Club Caddie software or similar club-based software.
• Highly developed interpersonal communications skills. Demonstrated quality written and verbal skills. Positive attitude, professional manner and appearance in all situations.

Supervises:


Department Head Staff

Classification:


Full-Time, Non-Seasonal, Salaried, Exempt

Pay Range:


$100,000 to $110,000 annually

KemperSports Management is an Equal Opportunity Employer