Store Director

OUR CULTURE

Fun, yet fast-paced Belief in anything is possible

THE OPPORTUNITY

Our upcoming Belmont Village Outlet is seeking a Store Director to lead our sales team toward achieving both individual and collective shop sales targets. The ideal candidate will enjoy coaching and developing a sales force while overseeing day-to-day operations of the retail environment. They will be a "big-picture" thinker with a positive attitude and an aptitude toward hospitality. This individual will approach each day with a proactive mindset and will truly take ownership of the shop's success.

RESPONSIBILITIES

Implement all retail direction in stores, including, but not limited to the following areas: Selling Culture, Merch Guidelines, Markdowns & Promos, + National & Local Events. Utilize key reports to drive store actions on a daily, weekly, monthly, quarterly, and annual scale. Create store schedule to support business needs. Meet and exceed sale plans by training, motivating, mentoring, and providing feedback to sales staff. Improve conversion rate in store with a goal of a 1%-2% improvement year over year. Attract, hire, develop, and retain the best team to meet both short- and long-term business goals. Set 1-on‑1s at the end of each pay period to discuss individual team performance and goals. Build a clientele-driven business rooted in developing relationships to support repeat business. Ensure all stores are capturing, managing, and following up with all customer profiles. Ensure all employees follow up with their customers in a meaningful and timely manner. Maintain a keen awareness of the external market and competition. Support omni-channel initiatives including but not limited to web order fulfillment and email opt‑in. Support marketing events and contribute to local collaborations. Ensure all administrative responsibilities are handled efficiently and in a timely manner (HR, finance, inventory processes). Report all learnings and findings to the Director of Stores. Collaborate with all retail and cross‑function teams. Ensure store is operating in compliance with all Billy Reid policies. Serve as the primary liaison between Billy Reid and Belmont Park Village, ensuring execution of all village operating standards and initiatives. Lead hospitality, clienteling, VIP, and event-driven selling programs to maximize traffic conversion and customer acquisition. Maintain accurate operational reporting, CRM participation, promotional execution, and sales documentation required by village management. Partner with village leadership on business reviews, secret shopper feedback, and action plans to improve store performance. Ensure the store consistently meets village standards for presentation, service, maintenance, sustainability, and overall customer experience. Be responsible for enhancing Billy Reid’s reputation as a whole through local activations that impact omni‑channel market‑share growth. Help define the role of off‑price business model to support long-term success.

THE IDEAL CANDIDATE

3‑5 years of retail store management experience, ideally with a bridge retail brand. Proven performance driving top‑line sales growth in multiple roles. Strong background in hiring and developing other leaders. Strong leader with a history of developing team members. Ability to analyze key business metrics to identify performance opportunities. Resiliency – ability to find alternative solutions. Effective collaborator with peers and home‑office partners. Strong verbal and written communication skills. Ability to work evenings and weekends when appropriate. Experience managing a P&L to support end‑of‑year profits.

THE BENEFITS

Medical, dental, and vision insurance. Employer‑matched 401(k) plan.

SERVICE, CULTURE, & ENVIRONMENT

Be open minded. Lead by example. Greet all customers with warmth and sincerity. Create an environment of hospitality. Handle all customer concerns in a proactive, positive manner. Create a safe, ethical, and clean work environment for all customers and employees. Build positive team relationships within your store and across the company. Demonstrate ownership and accountability. Exemplify Billy Reid culture and the 5 Be’s. Here at Billy Reid we believe a diverse workplace fosters creativity, is critical to the success of our company, and benefits our communities. We seek to recruit, hire, and promote based on the candidate or employee’s qualifications and merit. No regard will be given to race, religion, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability or any other characteristics protected by applicable law. We are committed to being an equal opportunity employer who provides a respectful workplace for all employees. #J-18808-Ljbffr Billy Reid