Maintenance Project Manager/Facility Service Manager

Job Description

Job Description

As a Facility Service Manager, you will oversee the operational and fiscal activities of the department while ensuring exceptional service delivery and customer satisfaction. This role manages Service Technicians, dispatch team members, and other trade professionals, as well as coordinating with vendors and subcontractors. You will be responsible for reviewing, estimating, and overseeing all incoming repair requests and preventative maintenance jobs. Additionally, you will develop and maintain strong customer relationships, ensuring quality standards and adherence to performance metrics. The Service Manager also leads hiring, training, and coaching for the team, while planning and implementing systems and procedures to improve efficiency across our maintenance and construction divisions.

Key Responsibilities:

• Manage customer relations and have daily communication with all clients that are on the client roster

• Determine staff requirements to maintain required service levels

• Hire and train great people as needed to become excellent team members

• Work with employees to set their goals and objectives

• Identify opportunities to further train & develop staff to maximize their potential

• Plan and implement procedures or systems to maximize operating efficiencies

• Review performance data and sales activities to monitor and measure productivity, good progress, and

employee activity levels

• Conduct daily meetings with the Service Coordinator to obtain the current work order status and job details

• Review personnel requirements for each work order and fill positions or outsource to subcontractors as needed

• Ensure service schedules are created according to company policies and client requests

• Ensure service schedules are followed and meet the client’s SLA agreements

• Ensure that work order costs remain within the budget set for the service

• As required or directed, be prepared to carry out other duties and responsibilities, and assist other company personnel

• Must have a written continued education plan

• Enforce a safe work environment in the field and in the shop as per safety manuals and OSHA standards

• Actively track and pursue written career goals

• Submit estimates per SLA timelines

• Submit budgets once per month for client/employee engagement

Results Expected:

• Maintain high-quality client relations by calling, creating events for customers to attend for non-issue-specific,

relationship-building purposes.

• Increase work order volume from existing clients month to month and year to date by 10%.

• Maintain high-quality employee relations.

• Manage a minimum number of work orders and revenue every month per team’s KRAs.

Preferred Qualifications:

• Minimum 5 to 8 years’ trade management experience or equivalent

• Bachelor’s degree or equivalent in a related field

• Experience with managing staff of 10 or more

• Knowledge of strategic planning

• Knowledge of human resources, management principles, and procedures

• Knowledge of basic economic and accounting principles and practices

• Knowledge of office administrative procedures

• Proficient in Microsoft Office, Word, Excel, and experience with construction estimating software

• Knowledge of all construction trades such as electrical, carpentry, plumbing, framing (metal and wood),

drywall, FRP, ceiling grid, ceramic tile, cabinetry, and general finish work, restaurant equipment

• Commercial building code knowledge

• ADA code knowledge

Key Competencies:

• High-quality judgment

• Innovative

• Decision making

• Information management

• Planning and organizing

• Problem analysis and problem solving

• Delegating tasks and responsibilities

• Motivating staff

• Excellent communication, written and verbal

• Teamwork

• Flexible

• Accountable

• Great interpersonal skills

• Work well under pressure and tight time constraints

• Ability to deal with complex or ambiguous situations

• Keen eye for detail

• Must be flexible, have a “can do” attitude, a professional image, must like to learn, be challenged, and constantly productive in improving customer service and response to work requests

Go-Staff, Inc. is a family owned and operated full-service staffing company serving all of Southern California. We excel at placing job seekers in positions that are right for them, and we help employers in a wide variety of fields find talented employees that meet their needs.

We have a remarkably high success rate in placing the right person in the right job. What’s our secret? We go out of our way to make personal connections to find the right staff right now.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Go-Staff, Inc. is an equal opportunity employer. All decisions regarding recruiting, screening, hiring, training, promotion, transfer, pay, training, benefits, and other conditions of employment will be made based on valid job qualifications and business reasons. All such decisions will be made without discrimination due to any characteristic or condition (including, but not limited to, criminal history) protected by federal, state, or local law. Arbitration is a condition of employment.
Arbitration is a condition of employment

Company Description

Go-Staff, Inc. is a family owned and operated full-service staffing company serving all of Southern California. We excel at placing job seekers in positions that are right for them, and we help employers in a wide variety of fields find talented employees that meet their needs.\n\nWe have a remarkably high success rate in placing the right person in the right job. What’s our secret? We go out of our way to make personal connections to find the right staff right now.\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nGo-Staff, Inc. is an equal opportunity employer. All decisions regarding recruiting, screening, hiring, training, promotion, transfer, pay, training, benefits, and other conditions of employment will be made based on valid job qualifications and business reasons. All such decisions will be made without discrimination due to any characteristic or condition (including, but not limited to, criminal history) protected by federal, state, or local law. Arbitration is a condition of employment.\nArbitration is a condition of employment