Operational Data Analyst

About Nabla We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 100,000+ clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us! The Role We are looking for an Operational Data Analyst to turn real-world customer deployments into scalable insight. In this role, you will analyze implementation patterns, product usage, and operational workflows to identify what drives adoption, retention, and expansion across our customer base. You will partner cross-functionally with our Customer Success, Product, and Sales teams to translate data into best-practice playbooks, measurable success benchmarks, and evidence-based collateral that strengthens both our roadmap and our market narrative. Responsibilities Operational Analytics Analyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical value. Build and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagement. Quantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomes. Identify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teams. Cross-Functional Collaboration Collaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinement. Work with Sales and Customer Success to develop evidence-based narratives around product value and operational impact. Work with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadership. Support leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunities. Qualifications 3+ years of experience with clinical operations and business operations data. Masters degree in data science or related field preferred. Healthcare experience preferred, particularly within healthcare technology, clinical operations, provider workflows, or health system environments. Demonstrated track record of turning ambiguous business questions into structured analyses and actionable recommendations. Excellent communication and writing skills, with the ability to collaborate effectively across teams. Strong project management skills, with proven ability to manage multiple priorities simultaneously. Analytical & Technical Skills Strong SQL proficiency and experience working with large, structured datasets. Experience building dashboards and reporting frameworks (e.g., Looker, Mode, Tableau, Sigma, etc.). Ability to design metrics that connect operational inputs to business outcomes (e.g., time-to-value → retention → expansion). Candidates must be currently authorized to work in the United States and must be able to maintain authorization to work in the United States without requiring employer sponsorship, now or in the future. For this role, the Company is not able to sponsor, transfer, or extend employment-based visas or other work authorization. Benefits Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work. Here are the benefits you get when joining Nabla: Compensation and Equity: Competitive salary and stock options Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance Time Off: Unlimited paid time off and 11 national holidays Health Comes First: Unlimited sick leave Parental Leave: Paid leave for new parents Remote-friendly: $1,500 for remote employees to purchase home office equipment Trust & accountability : Full ownership of your time and schedule #J-18808-Ljbffr