End User Support Specialist I
$3,333.33 per monthTexas A&M University
- # End User Support Specialist IApplylocations: Texarkana, TXtime type: Full timeposted on: Posted Todayjob requisition id: R-095480**Job Title**End User Support Specialist I**Agency**Texas A&M University - Texarkana**Department**Division Of Technology And Distance Education**Proposed Minimum Salary**$3,333.33 monthly**Job Location**Texarkana, Texas**Job Type**Staff**Job Description**The End User Support Specialist I, under general supervision, provides Tier 2 end-user technology support to faculty, staff, students, and other campus users to ensure the efficient, reliable, and secure use of university technology resources. This position troubleshoots and resolves routine to moderately complex hardware, software, account access, connectivity, classroom technology, lab technology, printing, and peripheral support issues across supported Windows, Apple, mobile, and other computing environments.This position is responsible for documenting, prioritizing, updating, resolving, and escalating Service Desk tickets in accordance with departmental procedures and service expectations. The End User Support Specialist I assists with endpoint deployments, software installations, classroom and lab technology support, user training, knowledge base documentation, and technology refresh initiatives. This position also provides professional customer service, follows established technical standards, supports compliance with university policies, and contributes to the continuous improvement of Service Desk operations.**Salary information:** The expected salary for this position is $40,000.00 annually.**Eligibility to work in the U.S. is required at the time of hire. No pre-employment sponsorship is authorized for this position.**# ESSENTIAL DUTIES & RESPONSIBILITIES:* Provides front-line technical support and resolves routine to moderately complex end-user technology issues for end users across Apple, Windows, mobile, classroom, lab, and other supported computing environments. Troubleshoots a variety of hardware, software, account access, printing, network connectivity, classroom technology, and peripheral issues.* Receives, documents, prioritizes, updates, and resolves Service Desk tickets in the designated IT service management system. Ensures that all Service Desk interactions are accurately logged, categorized, and updated with clear troubleshooting notes, resolution details, and customer communication.* Evaluates Tier 2 support issues and follows them through to resolution or appropriate escalation. Performs initial diagnosis, researches known issues, applies documented solutions, and escalates tickets when additional technical expertise, system access, or vendor support is required.* Provides timely, professional, and customer-focused support to faculty, staff, students, and other campus users. Communicates clearly with customers regarding issue status, next steps, expected timelines, and resolution outcomes.* Installs, configures, deploys, and supports end-user hardware and software, including desktops, laptops, classroom computers, lab computers, printers, peripherals, standard campus applications, and approved specialized software. Assists with new technology deployments, computer replacements, software rollouts, device setup, and post-deployment support.* Provides guidance and recommendations to end users regarding the appropriate use, selection, and operation of supported hardware, software, and technology resources in accordance with university policies, standards, accessibility requirements, security requirements, and departmental procedures.* Supports classroom, lab, conference room, and distance learning technology, including equipment setup, routine checks, preventative maintenance, troubleshooting, and coordination with faculty and staff to facilitate instructional use of technology.* Provides training and assistance to end users on widely used campus applications, specialized software, classroom technology, collaboration tools, and standard IT services.* Develops, updates, and maintains internal documentation, user-facing knowledge base articles, frequently asked questions, troubleshooting guides, and support procedures related to end-user computing and Service Desk operations.* Assists in identifying recurring issues, service gaps, documentation needs, and opportunities for process improvement. Provides status updates, resource estimates, and progress reports as requested.* Provides technical input and recommendations for the planning, acquisition, configuration, and implementation of new computer hardware, software, classroom technology, and end-user technology solutions.* Participates in departmental projects, technology refreshes, campus initiatives, committees, and working groups as assigned. Provides support for technical standards, service procedures, deployment planning, and operational readiness.* Ensures assigned work is completed accurately, professionally, and in compliance with departmental standards, project requirements, university policies, security expectations, and applicable quality standards.# KNOWLEDGE, SKILLS & ABILITIES:## Minimum Qualifications* Bachelor’s degree in applicable field or equivalent combination of education and experience.* Four months of related experience.* Knowledge of word processing and spreadsheet applications.* Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL).* Ability to multitask and work cooperatively with others.## Preferred Qualifications* Two years of related experience providing technical support in an IT Service Desk, help desk, desktop support, classroom technology, or end-user support environment.* Operational knowledge of Windows, macOS, mobile operating systems, and commonly used desktop computing hardware and software.* Experience troubleshooting end-user hardware, software, account access, printing, network connectivity, peripheral, classroom technology, or lab technology issues.* Experience documenting, updating, and resolving support requests in an IT service management or ticketing system.* Knowledge of desktop computing security procedures, including password security, multi-factor authentication, software compliance, data protection, and safe handling of university-owned technology assets.* Experience installing, configuring, deploying, or supporting computers, software applications, printers, peripherals, classroom computers, or lab technology.* Experience creating or maintaining technical documentation, knowledge base articles, frequently asked questions, or internal support procedures.* Familiarity with higher education technology environments, instructional technology, classroom support, distance learning technology, or academic lab support.* Relevant technical certification or training, such as CompTIA A+, Network+, ITIL Foundation, Microsoft, Apple, Google, or other related technology support certification.**Other Requirements*** Excellent written and verbal communication, analytical, interpersonal, organizational, and customer service skills.* Ability to occasionally work outside normal business hours, including evenings or weekends, to support system maintenance, technology deployments, campus events, semester startup activities, emergency response, or other operational needs.* Physical Requirements: + Exerting up to 30 pounds of force occasionally, and/or up to 15 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. + Must be able to frequently move about campus facilities, including traversing stairs, navigating multiple floors, and traveling between buildings to provide on-site technical support. + Bending and crouching around and under objects to check, adjust, maintain, install, or repair equipment. - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.# SUPERVISION OF PERSONNEL:This position generally does not supervise employees.**OPEN UNTIL FILLED.** To ensure full consideration, applications must be submitted by **08/01/2026**To apply: Upload your cover letter, CV/resume, and 3 professional reference's contact information with one reference being a supervisor/manager in the questionnaire section of your application.Please remember once you submit your application you will not be able to “revise” or upload any documents. If you have any questions about uploading or a revision to your application, you may contact View email address on click.appcast.io.**BENEFITS** *(rules, policies, eligibility apply***):****From our generous benefits package and professional development opportunities to our retirement programs and our commitment to service excellence, A&M-Texarkana is an engaging and rewarding place to work.****Insurance:*** Medical + $0 - $30 per month for Employee Only coverage after university contribution ($920 value) + Up to 83% of premium covered by the university: - Employee and Spouse - Employee and Children - Employee and Family coverage* Dental & Vision* Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account**Tuition Benefits:**• Public Service Loan Forgiveness Program• 75% waiver of tuition and fees for full-time employees, their spouses and children**Time Off:**• 8+ hours of vacation paid time off every month• 8 hours of sick leave paid time off every month• 8 hours of paid time off for birthday leave• 12-15 paid holidays each year**Retirement:**• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)• Voluntary Tax Deferred Account/Deferred Compensation Plan**Professional Development via LinkedIn Learning****Employee Assistance Program****On Campus Wellness Opportunities**All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
- J-18808-Ljbffr Texas A&M University
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the End User Support Specialist I in Texarkana, TX vacancy
- ...Front End Specialist Join our team and live the Ollie-tude! (Ollie's Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED - Live...SuggestedPart timeWeekend workAfternoon shift
Ollie's Bargain Outlet, Inc.
Texarkana, TX3 days ago - ...vehicle each day. Report vehicle maintenance needs immediately to store manager. Ensure fuel tank is filled, lock and secure vehicle at end of day’s business. Drive safely and defensively. Skills/Education/Knowledge/Experience/Abilities Required: Ability to quickly match...SuggestedLocal areaImmediate startFlexible hours
O'Reilly Auto Parts
Texarkana, TX4 days ago - ...Delivery Specialist The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers... .... Ensure the fuel tank is filled; lock and secure vehicle at end of day. Clock in/out according to company policy. Perform...SuggestedImmediate start
O'Reilly Automotive Stores, Inc.
Texarkana, TX1 day ago - ...Delivery Specialist The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional... .... Ensure fuel tank is filled and lock and secure vehicle at end of day's business. Clock in/out according to company policy....SuggestedLocal areaImmediate startFlexible hours
O'Reilly Auto Parts
Texarkana, TX4 days ago $11.5 per hour
...which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures...SuggestedHourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shiftFive Below
Texarkana, TX2 days ago- ...you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential...Extra incomeFull timePart timeLocal areaRelocation packageFlexible hoursShift work
Jackson Hewitt Tax Service, Inc.
Texarkana, AR3 days ago $11.5 per hour
...which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- ...If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential...Full timePart timeSeasonal workRelocation packageFlexible hoursShift work
- Seasonal Client Support Associate We are looking for someone who thrives in a welcoming, customer service‑oriented environment with excellent communication skills . If you enjoy building strong relationships with clients, then look no further and apply today! Join our...Extra incomeFull timePart timeLocal areaRelocation packageFlexible hoursShift work
- ...O'Reilly Auto Enterprises, LLC in Texarkana is looking for a reliable Delivery Specialist. The role involves operating company vehicles to deliver parts and products to customers safely, and maintaining the cleanliness and functionality of vehicles assigned. Bilingual...
O'Reilly Auto Enterprises, LLC
Texarkana, TX2 days ago - ...Farmers Bank & Trust Company of Magnolia in Texarkana, TX is seeking a Loan Documentation Specialist responsible for preparing and verifying loan documents before funding to ensure accuracy, compliance, and timely disbursement. Key duties include reviewing documents for...
Farmers Bank & Trust Company Of Magnolia
Texarkana, TX4 days ago - ...Bedrock Property Management is seeking a Leasing Consultant to support day-to-day operations and ensure resident satisfaction. You will help meet leasing and financial goals while delivering excellent customer service. The role focuses on communicating with prospects and...Work at office
Elmington
Texarkana, TX2 days ago - ...for potential residents. The ideal candidate will have previous property management or leasing experience and will be a strong communicator with problem-solving skills. Join a team that values your contributions and supports your professional growth. #J-18808-Ljbffr...
Elmington Property Management
Texarkana, AR5 days ago - ...PARTS SPECIALIST Hugg & Hall Equipment Company is looking for someone with sales experience and strong communication skills to join our team as a Parts Specialist. We are a full-service equipment company specializing in industrial and construction equipment since 1...Work at office
Hugg & Hall Equipment Company
Texarkana, AR3 days ago - O'Reilly Auto Enterprises, LLC is seeking a Delivery Driver in Texarkana, Texas. The ideal candidate will deliver products safely and efficiently, maintaining good customer relations and ensuring timely deliveries. Successful applicants will have a valid driver’s license...
O'Reilly Auto Enterprises, LLC
Texarkana, TX2 days ago - ...Texas A&M University in Texarkana is seeking a Student Recruitment & Admissions Relationship Specialist to identify and recruit prospective students to all TAMUT programs. Under the supervision of the Associate Director of Recruitment, the Specialist will participate...
Texas A&M University
Texarkana, TX4 days ago - CHRISTUS Health is seeking a Trauma Performance Improvement Coordinator in Texas. The role serves as a Trauma PI SME, advising the Trauma Manager and Director, with responsibilities spanning data collection, analysis, and implementation of improvement plans. The position...
CHRISTUS Health
Texarkana, TX4 days ago - ...Software Systems is seeking qualified candidates to train and support our clients on our Dealership Management System software. Our... ...Payroll, Service, and Rental applications. The Support Services Specialist identifies customers' business needs, advises, and assists the...Full timeShift workDay shift
- ...Asset Protection Specialist | Home Depot The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize...
Home Depot
Texarkana, TX4 days ago - ...Job Description Position Purpose: The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools...Local area
Home Depot
Texarkana, TX3 days ago $16 - $22 per hour
...maintenance needs, accidents, or vehicle damage to store manager immediately. Ensure fuel tank is filled and lock and secure vehicle at end of day's business. Clock in/out according to company policy. Other additional duties as assigned, including customer service,...Hourly payMinimum wageLocal areaImmediate startFlexible hours- ...Parts Specialist The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. Essential Job...Local areaFlexible hours
$13 per hour
The Joint Chiropractic in Texarkana, Texas, is seeking a motivated Wellness Coordinator to join their team. The ideal candidate should be passionate about health and wellness, have a strong customer service background, and previous sales experience. This part-time role ...Part time3 days per week$13.5 per hour
...all events being conducted in the store. Assists other Event Specialists with event kits, materials and tools as needed. Assist Supervisor... ...to be a marketing agency. We pride ourselves on fostering a supportive, collaborative, and inclusive culture where employees are...Hourly payPart timeLocal areaImmediate startAcosta Group
Texarkana, TX4 days ago- Summary/Objective: Provide supervision, support, guidance and role modeling to the participants in the CFTSS program. Teach youth to... ...education through CFTSS services. Each Youth and Family Engagement Specialist provides intensive family engagement and community support to...Part timeWork at officeLocal areaImmediate startShift workNight shiftWeekend workDay shiftAfternoon shift
- Description The Firearms Specialist will assist with customer service/sales in the Sporting Goods Department and will be ultimately responsible for the timely and accurate completion of all records involving firearm sales, maintaining compliance with FFL regulations. Must...Full time
$18 - $20 per hour
1st shift- $18-20/hr Shipping Specialist: This role involves handling long-format products (up to 26 feet) , requiring precision in packing... ...match purchase orders and manifests. Cross-Department Support: Maintain a flexible "team-first" attitude with a willingness...Flexible hoursDay shift$78k - $91k
About us National Grid is hiring a Field Safety Specialist for our Safety & Health - Field Safety department. This position is located... ...and requires daily travel to work sites. The position primarily supports electric operations , while also providing safety support to...For contractorsLocal areaFlexible hours- ...school, home, and community setting. The Crisis Intervention Specialist will respond to referrals, utilize crisis intervention skills... ...assessment of need, develop individual treatment plan, and provide supportive counseling to youth and family. Maintain a caseload of up to 2...Full timeTemporary workWork at officeLocal areaImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to End User Support Specialist I. Be the first to apply!
