Infrastructure Engineer (Site Reliability Engineer)

Infrastructure Engineer Positions Medical Mutual employees must submit their applications through MySource. Note: This is a hybrid position located in Brooklyn, OH or Dublin, OH, with a three-day per week onsite requirement. Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Infrastructure Engineer I Job Summary: Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). Assists with implementation of new technologies to replace legacy systems and processes. Responsibilities: Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems. Assists with the day-to-day system maintenance and operations. Supports production as part of a 24x7 on-call rotation. Performs other duties as assigned. Infrastructure Engineer II Job Summary: Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). Assists with implementation of new technologies to replace legacy systems and processes. Responsibilities: Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems. Assists with the day-to-day maintenance and operations of Medical Mutual's systems. Supports production as part of a 24x7 on-call rotation. Utilizes automation to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems. Mentors junior engineers. Performs other duties as assigned. Infrastructure Engineer III Job Summary: Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes. Responsibilities: Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems. Assists with the day-to-day maintenance and operations of Medical Mutual's systems. Supports production as part of a 24x7 on-call rotation. Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention. Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems. Mentors junior engineers. Performs other duties as assigned. Qualifications Infrastructure Engineer I Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience Exposure to CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices Exposure to containerization (Kubernetes, Docker, TKGI, etc.) Intellectual curiosity, eagerness to learn and strong critical thinking. Ability to manage multiple tasks in a time-critical production environment. Infrastructure Engineer II Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience 2+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems Experience analyzing and troubleshooting systems Exposure to CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices Exposure to automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.) Exposure to containerization (Kubernetes, Docker, TKGI, etc.) Technical certifications or equivalent knowledge/experience preferred but not required, in the following domains: VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc. Infrastructure Engineer III Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems Experience developing and implementing software oriented towards systems or network automation Experience analyzing and troubleshooting systems CI/CD (Azure DevOps, GitLab, Jenkins, etc.), Infrastructure as Code and other modern IT practices Automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.) Containerization (Kubernetes, Docker, TKGI, etc.) VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (PowerShell, Python, Go, etc.), Citrix, Security, etc. Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes: A Great Place to Work: We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset. Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more. On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters. Discounts at many places in and around town, just for being a Medical Mutual team member. The opportunity to earn cash rewards for shopping with our customers. Business casual attire, including jeans. Excellent Benefits and Compensation: Employee bonus program. 401(k) with company match up to 4% and an additional company contribution. Health Savings Account with a company matching contribution. Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority. Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits. Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time. After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption. An Investment in You: Career development programs and classes. Mentoring and coaching to help you advance in your career. Tuition reimbursement up to $5,250 per year, the IRS maximum. Diverse, inclusive and welcoming culture with Business Resource Groups. About Medical Mutual: Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us. There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind Medical Mutual of Ohio