Shift Leader

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development

• Hire, train, evaluate employees, and manage entire staff
• Manage inventory and place orders to vendors
• Send out updates to employees and owners on a regular basis
• Hold bimonthly meetings for shift leaders, assistant managers and owners for their respective store
• Create new schedules
• Collect new hire paperwork and be responsible for all employees understanding policies and procedures outlined in new hire paperwork and the employee manual
• Start and maintain a training checklist for new employees, and communicate with shift leaders about skills, strengths and weaknesses that new employees possess
• Train shift leaders and assistant managers in their new duties
• Establish lines of communication with customers, shift leaders, and all employees
• Write up employees as needed, coming up with a plan of action to solve problem behaviors, giving recommendations if needed regarding termination
• Restock the register nightly for the correct change
• Take deposits to the bank several times a week and maintain an accurate count of petty cash
• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Communicate with owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Lead management meetings with your team
• Communicate with owners about new ideas i.e. better methods to improve efficiency, safety, new recipe ideas, etc.
• Manage all interviews, evaluations, and training
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Prep food according to proper procedures and insure entire staff is following proper procedures and recipes
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Washing dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost-cutting measures
• Pitch in and work as a team
• Track food quality
• Handle specials circumstances
• Communicate effectively with coworkers, managers, and owners

• Become Food Manager Certified within 30 days of hire date
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities and management experience a must
• Restaurant experience a plus