Coordinator Resort - Ka Haku, a Hilton Club

Resort Coordinator

Our Resort Coordinator position assists General Manager, and resort directors with administrative duties that support general resort operations. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $31.25 ~ $31.75 per hour
• Medical, Dental, and Vision insurance
• Financial Wellness - 401k, Company Match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Supports administrative related duties and processes
• Where applicable, collects proper documents related to incidents occurring at the resort; captures relevant information into a database and keeps General Manager, and Resort Directors fully informed of progress and outcome
• Responds to all inquiries (telephone, e-mail, etc.) delivers information requested and follows up where needed
• Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects internal events committee.
• Coordinates vendor contract process as it relates to Homeowners Association Reserve Projects
• Distributes and Receives RFP (requests for proposals) for projects, contracts
• Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance
• Organizes all aspects of HOA meetings including not limited to preparing notifications, arranging meeting location/space, coordinating translation where needed and any other requests by Resort Leadership or Association Management Services
• Coordinating Training class's location and setup for classes with Learning and Training Managers.
• Coordinates all aspects of VIP needs including amenities, arrival/departure needs, accommodations. Keeps the information current and communicate to Resort Leadership on all planned arrangements, follow up as needed.
• Maintains Office Supplies and Administrative Support including copiers, fax, mail distribution and more
• Assists operations within house notifications, emergency information and other requested communication
• Assist to create presentation decks or other media tools as requested by Resort Leadership
• Become proficient in all related aspects that support the resorts such as Branding and Creative, Communication, Social Media standards, Brand Standards, etc.
• Works with Resort Leadership on Quality Assurance measures to include inspections, waivers, brand standards
• Responds to owner/guest inquiries, concerns, and ensures issues are resolved and not escalated
• Perform other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School Diploma, GED, or equivalent
• Minimum 6 months of related experience.
• Capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.
• Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Proficient with MS Office applications.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to change.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate's degree/College Diploma
• Prior experience working in hospitality industry.
• Ability to converse professionally in Japanese, including spoken and written formats.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.