Community Programs Coordinator

About Us HighLevel is a cloud‑based, all‑in‑one white‑label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 2000+ team members across 15+ countries, we operate in a global, remote‑first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark — and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts. Who You Are You are a highly organized, detail‑oriented, and dependable professional who enjoys supporting community programs and ensuring operations run smoothly behind the scenes. You thrive in execution‑focused environments, where you can coordinate logistics, follow structured processes, and support teams in delivering consistent experiences. You enjoy working with community members, maintaining organization across multiple workflows, and ensuring tasks are completed with accuracy and efficiency. You are comfortable working within defined frameworks, supporting day‑to‑day program operations, and escalating issues when needed. You bring a collaborative mindset and are eager to learn and grow within a fast‑paced environment. What You’ll Be Doing Chapter Launch & Event Coordination Support the launch of new local chapters under the guidance of the Manager, Community Programs. Coordinate event logistics, including venue communication, vendor coordination, catering, and AV setup. Execute approved communication campaigns (email, social, CRM) to support event attendance. Provide operational support for in‑person and virtual chapter events. Track timelines and deliverables to ensure activities stay aligned with program plans. Community Support & Engagement Act as an operational point of contact for volunteer chapter leaders. Support the onboarding of new leaders using standard templates and guidelines. Share event resources and materials to ensure consistency with program standards. Coordinate regular communication with chapter leaders and elevate concerns when required. Monitoring & Reporting Track chapter activities using predefined metrics such as attendance and engagement. Support the collection of post‑event feedback from leaders and attendees. Maintain dashboards, trackers, and documentation for program visibility. Share updates with the Manager, Community Programs on ongoing activities and gaps. Operations & Process Support Maintain accurate internal documentation and chapter records. Document recurring challenges and share observations to support process improvements. Vendor & Stakeholder Coordination Coordinate with vendors, speakers, sponsors, and internal stakeholders as part of event execution. Support vendor communication and documentation in partnership with the Manager. Track vendor deliverables and elevate issues when needed. Compliance & Risk Awareness Follow established event compliance guidelines and approval processes. Identify potential risks and elevate appropriately. Ensure required documentation and approvals are completed as per process. What You’ll Bring Experience supporting events, community programs, or operational activities. Strong attention to detail in managing timelines and logistics. Comfort working within structured playbooks and processes. Strong interpersonal skills when working with volunteer communities and internal teams. Clear written and verbal communication. Organized and reliable approach to stakeholder coordination. Familiarity with Google Workspace and CRM/email tools. Ability to manage multiple tasks while maintaining accuracy and consistency. Experience / Education 1–3 years of experience in event coordination, community operations, or program support roles. Bachelor’s degree preferred (or equivalent practical experience). Experience supporting distributed events or community programs is a plus. Experience in SaaS or high‑growth environments preferred. Willingness to travel up to 30% for events and chapter support. Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record‑keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. #J-18808-Ljbffr HighLevel