Relationship Specialist I

Relationship Specialist I

Are you passionate about helping people and creating exceptional experiences? Do you enjoy building relationships, solving problems, and making a difference in someone's day?

At Dow Credit Union, we're looking for a Relationship Specialist to serve as a trusted resource for our members. In this role, you'll combine financial services expertise with outstanding customer service to help members achieve their goals while delivering a personalized and positive experience at every interaction.

This position earns a competitive starting pay of $17.50 an hour. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you, apply today!

Dow Credit Union: Our Mission

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 84,000 members across all 50 states and in over 40 countries and have over $2.5 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

What You'll Do

As a Relationship Specialist, you'll serve as a Universal Associate, supporting a variety of branch functions and helping members with their everyday banking needs.

• Processing teller transactions accurately and efficiently
• Opening and closing member accounts
• Completing account maintenance and servicing requests
• Assisting with debit card and account-related support
• Identifying member needs through meaningful conversations and recommending appropriate products and services
• Creating opportunities to deepen member relationships through exceptional service and financial solutions
• Directing branch traffic and ensuring a smooth member experience
• Supporting multiple branch locations as needed
• Achieving individual sales and service goals while maintaining a member-first focus
• Staying current on credit union policies, procedures, regulations, and compliance requirements

What We're Looking For

• A positive, professional, and member-focused attitude
• Strong communication and relationship-building skills
• Ability to multitask and adapt in a fast-paced environment
• Confidence working independently with minimal supervision
• Strong attention to detail and commitment to accuracy
• Ability to handle confidential information responsibly
• Comfort learning and using technology and software applications
• Flexibility to work varying schedules, including Saturday rotations and occasional coverage at alternate branch locations

Qualifications

• High school diploma or equivalent required
• 1-2 years of customer service or member service experience preferred
• Previous banking, retail, cash handling, or financial services experience is a plus

Why Join Dow Credit Union?

• Opportunity to build meaningful relationships with members
• Variety in your workday through both teller and member service responsibilities
• Collaborative and supportive team environment
• Career development and growth opportunities
• Ability to make a direct impact on the financial well-being of our members and communities

If you're looking for a rewarding career where you can make a difference every day, we encourage you to apply today!