Guest Services Representative I
Parks Hospitality Group
Guest Services Representative
Join our team at the Embassy Suites Asheville Downtown! At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We're looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.
What you'll do:
- Greet guests warmly and assist them with check-in and check-out processes.
- Answer questions, provide local information, and assist with special requests to enhance the guest experience.
- Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
- Manage reservations, cancellations, and modifications as needed.
- Communicate effectively with other departments to ensure guests' needs are met.
- Handle guest complaints and issues with professionalism, working towards a resolution.
- Maintain an organized front desk area and assist with other administrative duties as needed.
What you'll bring:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication skills and a friendly, welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Flexibility to work weekends, evenings, and holidays as required.
- Basic computer skills and experience with hotel management software a plus.
Why you'll love working here:
- Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
- Paid time off (PTO) for all team members, because we value your well-being.
- Team Member Recognition Program to celebrate your achievements.
- Discounts on hotel stays and dining.
- Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Embassy Suites Asheville Downtown
192 Haywood St
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Guest Services Representative I in Asheville, NC vacancy
- ...Guest Service Agent Kessler Hospitality's portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina...SuggestedFlexible hoursShift work
Grand Bohemian Orlando
Asheville, NC5 days ago - Busy single father in West Asheville that needs help keeping up on the house. General cleanup, vacuuming, etc required. I run an Airbnb out of the basement that will need occasional turnover as well. Hoping to find someone easy to work with, local, and thorough to help ...SuggestedLocal area
Housekeeper.com
Asheville, NC19 days ago - ...retirement of our colleagues. The available plans and programs include: ~ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine...SuggestedFull timeTemporary workPart timeFlexible hours
Mission Hospital
Asheville, NC3 days ago - ...we believe that every detail matters in creating an exceptional guest experience. We're looking for a dedicated and reliable Housekeeper... ...remains in top condition. Provide a high level of customer service, addressing guest needs promptly. Keep your workspace organized...SuggestedFull timeWeekend work
Parks Hospitality Group
Asheville, NC2 days ago - ...your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of...SuggestedWork experience placementWork at officeDay shiftAfternoon shift
North Carolina
Asheville, NC16 hours ago - ...BONUS! Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers set the stage for U-Haul’s exceptional service by keeping the U-Haul facility clean and inviting. Start your career at U-Haul and join an exceptional, supportive team. U-Haul...Start working todayLocal area
U-Haul
Asheville, NC2 days ago - ...are looking for a professional, energetic Housekeeper. They will have the goal of daily creating a clean and orderly environment for guests, which in turn will directly strengthen the reputation of the Hotel Indigo Asheville Downtown hotel managed by Crestline Hotels &...Full time
Crestline Hotels & Resorts
Asheville, NC16 hours ago $725 per month
...Respond to resident room emergencies, and log cleaning activities as required. Housekeepers also interact with residents and guests in a friendly and courteous manner. Brookdale is an equal opportunity employer and a drug-free workplace. About Us Brookdale...Hourly payFull timeTemporary workPart timeFlexible hoursBrookdale Senior Living
Asheville, NC16 hours ago$16.32 per hour
...am-4pm with Holidays and Weekends required. Housekeepers must be able to clean guest rooms to the expected standards in an expedited manner while offering exceptional guest service. Associates will work in a team atmosphere. Duties include: upkeep and presentation...Full timeTemporary workFlexible hoursShift workWeekend workBiltmore
Asheville, NC2 days ago$15 per hour
...Compensation : $15 / hour + Culture: At the Comfort Suites Outlet Center, our culture is centered around providing exceptional guest experiences while fostering a positive and supportive work environment for our team members. We know that happy employees make happy...Hourly payExtra incomePart timeCurrently hiringWorldwideFlexible hoursDay shiftVirtelle
Asheville, NC16 hours ago- ...SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the...Weekly payMinimum wageLocal area
Extended Stay America
Asheville, NC16 hours ago - ...Overview Role: Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining... ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as...Part timeLocal areaShift workDay shift
Healthcare Services Group
Asheville, NC16 hours ago - ...areas, such as hotel rooms, hospital rooms, closets, corridors, guest areas, and stairwells. Clearing away garbage and emptying all... ...writing or in person. Building Relationships - providing service to others and working in a non-competitive environment. Independence...Work experience placement
Labor Finders
Asheville, NC2 days ago $16.32 - $17.6 per hour
...the Inn at Biltmore. Level I Housekeepers must be able to clean guest rooms to the expected Biltmore standards, maintain speed requirements... ...detailed cleanliness level, while offering exceptional guest service. Housekeepers will work in a team atmosphere. Duties include:...Full timeTemporary workShift workWeekend workBiltmore
Asheville, NC3 days ago$16 per hour
...work culture. Qualifications High school diploma or equivalent required. Prior experience in housekeeping or laundry services is preferred. Demonstrated ability to safely and efficiently operate laundry equipment. Strong attention to detail with...Hourly payDaily paidFull timePart timeRelocation packageShift workLutheran Services Carolinas
Asheville, NC1 day ago- ...you have a passion for maintaining a safe, home-like environment for guests, The The Laurels of Greentree Ridge has an excellent opportunity for you! The Housekeeping Aide offers cleaning services to provide a sanitary and comfortable environment for guests, associates...Flexible hoursWeekend workDay shift
Ciena Healthcare
Asheville, NC16 hours ago $725 per month
...Respond to resident room emergencies, and log cleaning activities as required. Housekeepers also interact with residents and guests in a friendly and courteous manner. Brookdale is an equal opportunity employer and a drug-free workplace. Job Info Job...Hourly payFull timeTemporary workPart timeFlexible hoursBrookdale Hockessin
Asheville, NC16 hours ago$18 per hour
...inclusion, and social sustainability. Women, traditionally under-represented minorities, and people with disabilities are encouraged to... ...Asheville. Responsibilities may include: performing general cleaning services, emptying trash, sweeping, mopping, vacuuming, dusting,...Temporary workUniversity of North Carolina Asheville
Asheville, NC1 day ago- ...overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.... ...to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest...Local areaImmediate startNight shiftDay shift
Raines Inc
Asheville, NC2 days ago - ...bookings, and providing valuable insights about destinations. Ideal candidates should possess strong communication skills, customer service experience, and a passion for helping others create memorable travel experiences. The position offers fully remote flexibility and...Remote work
Sweet Carolina Travels
Asheville, NC3 days ago - ...department extends Servant Hospitality to guests of BGTC by creating an atmosphere of... ...accommodations. Job Summary - The Lodging Services - Housekeeper is responsible for... ...policies, and expectations Effectively represents Jesus Christ to those within both personal...Seasonal workWork at officeFlexible hoursNight shift
Billy Graham Evangelistic Association Career Site
Asheville, NC2 days ago $16.32 per hour
...supporting room attendants in the maintenance and cleanliness of guest areas and rooms in accordance with both hotel and four star/... ...attendant carts and hallways; providing room attendants with timely service and clean materials; and handing guest deliveries to rooms and...Full timeTemporary workFlexible hoursShift workWeekend workBiltmore
Asheville, NC16 hours ago- ...cleanliness of our property and delighting our guests. Housepersons are responsible for caring... ...guests with questions and requests. Represents Autocamp in a professional and courteous... ...Thoroughness and an attention to detail. Excellent and attentive customer service....Seasonal workImmediate startFlexible hoursShift workNight shiftDay shiftAfternoon shift
AutoCamp
Asheville, NC4 days ago - ...Raines Co. - Your Future is Now! The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. Established in 1988 as a family-owned business, we have grown into a fully integrated development...Local area
Raines Inc
Asheville, NC4 days ago - Overview: Role: Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining... ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as...Local area
Healthcare Services Group, Inc.
Asheville, NC2 hours ago - ...design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North... ...to inspire and to encourage unforgettable experiences, Kessler guests are immersed in redefined Bohemian luxury, from a cutting-edge...Immediate startShift work
Grand Bohemian Orlando
Asheville, NC20 days ago $18 - $18.45 per hour
...Housekeeper/Custodian to help keep our spaces clean, safe and guest-ready while enjoying a flexible work schedule. This is a temporary... ...; empty trash and recycle receptacles, operating laundry service machines and performing laundry handling duties; maintain the Arboretum...Hourly payFull timeTemporary workPart timeFor contractorsWork at officeFlexible hoursShift workWeekend workThe UNC System Office
Asheville, NC16 hours ago- ...Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner. Room Attendants represent the hotel to all guests and complete daily duties and assigned projects...Immediate start
Hulsing Enterprises
Asheville, NC2 days ago $16.32 per hour
...Job Description The Turndown Attendant will provide turndown services within guidelines of Inn on Biltmore Estate standards while delivering exceptional guest service. Turndown duties include: tidying rooms; turning down bed and remaking if necessary; providing chocolates...Shift workWeekend workDay shiftBiltmore
Asheville, NC16 hours ago- ...Ensure the prompt return of clean rooms to reception for resale to incoming guests. Inspect guest rooms and public areas for compliance with established cleanliness, maintenance and set-up standards. * This is an onsite living room attendant position. The Room Attendant...
Sandpiper Property Management
Asheville, NC2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Representative I. Be the first to apply!
