Member Services Coordinator

Job Description

Job Description

JOB SUMMARY: 

From cascading mountains to crystal lakes, warm summer days and cool winter nights, southern hospitality and beautiful scenery welcome you to the Carolinas. The Cliffs is comprised of seven vibrant communities. Each has their own personality, but is equal in beauty, prestige and opportunity. We invite you to become a part of The Cliffs family. Once you visit, you’ll understand how unique and welcoming our communities are. The only thing better than the views are the people. Our members are gracious and kind, and our co-workers make coming to work something to look forward to. Our members have made The Cliffs their home, and we hope you will too!

Our Mission is to deliver high-quality experiences and activities by building a strong team of associates whose focus is practicing excellence through relationship-building and industry best practices designed to enrich the lives of our members and staff. If you’d like to be challenged daily, advance in your career and be a part of something bigger than any one individual, The Cliffs is the place for you!

The Member Services Coordinator is a high-profile service and hospitality position. This employee will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas: Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services.

• Coordinate Club interclub marketing efforts
• Coordinate and Monitor Club communications with the members
• Provide reception Services during department hours of operation
• Provide Concierge Services to members and guests
• Maintain a catalogue of preferred vendors and service providers
• Facilitate the use of club amenities and services for membership 
• Utilize creative planning for member and guest special services
• Assist in planning Club events
• Assist with new member packets, orientations, and prospective member amenity tours
• Provide shuttle services as needed

• The successful candidate will have a positive attitude, image and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.
• Must have excellent communication skills and an outgoing and friendly personality
• 2 years minimum experience working in an administrative or customer support role. Experience in a Hospitality and Service setting a plus.
• Demonstrate problem solving skills
• Proficient in Word, Excel, PowerPoint, design software, databases and other basic computer skills.
• Associate degree preferred
• Must have a valid drivers license, to be covered under company vehicle policy
• Provide shuttle service as needed 

THE CLIFFS BENEFITS:

• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Premier training
• Excellent compensation including 10 vacation days and 9 paid holidays (Full Time Employees)
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
• Employee Wellness Monetary Incentives 
• A work/life balance!