Wellness Manager - Cleveland, OH - Hybrid

Overview Job Location: Cleveland, OH. Position Type: Full Time. Salary Range: $75,000.00 – $87,000.00. Travel: Up to 40%. The Wellness Manager provides onsite leadership and hands-on delivery of workplace wellness programs while overseeing and supporting a team of Wellness Coordinators assigned to the same client site or region. This role functions as a working leader, performing all core responsibilities of a Wellness Coordinator while providing direction, supervision, and performance management for wellness staff. The Wellness Manager ensures high-quality, consistent delivery of holistic wellness initiatives that promote physical, mental, emotional, and social well-being. The role integrates onsite engagement, virtual programming, and digital wellness tools to support employee engagement, prevention, and healthy lifestyle behaviors. The position focuses on education, engagement, prevention, and behavior-change support and does not include clinical diagnosis or medical treatment. Responsibilities Wellness Program Leadership & Engagement: Lead the planning and delivery of onsite and virtual wellness programs addressing stress management, mental well-being, injury prevention, physical activity, sleep, office ergonomics, disease prevention, tobacco cessation, and related wellness topics. Serve as the primary wellness point of contact for assigned clients or locations, establishing strong relationships with employees and key stakeholders. Facilitate and lead group education sessions, workshops, wellness challenges, stretch and flex programs, lunch-and-learns, and special wellness events tailored to workforce needs. Support enrollment and engagement in the digital wellness platform and guide employees in sustained engagement with wellness tools and initiatives. Educate employees on available wellness resources and benefits and support informed participation aligned with individual wellness interests and goals. Onsite & Virtual Support Plan and conduct scheduled onsite wellness visits at assigned client locations. Perform non-diagnostic wellness screenings and assessments (e.g., blood pressure, grip strength, functional movement screens, office ergonomic assessments) for educational and wellness purposes only, following established protocols and training. Provide evidence-based wellness education and behavior-change support within defined role scope; refer employees to appropriate clinical, benefits, or community resources when needed. Provide virtual wellness education and engagement support between onsite activities. Coordinate scheduling, logistics, and preparation to ensure a high-quality participant experience. Leadership & Staff Management Provide direct, day-to-day supervision and onsite leadership for Wellness Coordinator staff. Model expected wellness delivery standards by actively participating in program facilitation and employee engagement. Support onboarding, training, mentoring, and ongoing competency development of wellness staff. Assign daily priorities, manage workflows, and ensure appropriate coverage for onsite and virtual wellness services. Conduct performance feedback, coaching conversations, and formal evaluations. Serve as the first point of escalation for operational challenges, employee concerns, or complex participant situations. Foster a positive, collaborative, and professional onsite wellness team culture. Data, Reporting & Continuous Improvement Analyze participation, engagement trends, and utilization data using established reporting platforms. Evaluate wellness program effectiveness based on engagement metrics, participant feedback, and client-defined objectives. Develop summaries and insights for wellness leadership and client stakeholders to support decision-making and program optimization. Identify opportunities for program enhancements, outreach improvements, or workflow efficiencies and recommend solutions. Collaboration, Compliance & Professional Practice Collaborate with regional and national wellness team members to ensure consistent service delivery and alignment with organizational standards. Maintain confidentiality and professionalism in all employee and client interactions. Ensure wellness initiatives align with applicable privacy, safety, and workplace health guidelines; follow organizational policies related to OSHA, HIPAA-aligned practices, and documentation. Exercise sound professional judgment in addressing complex or sensitive situations, escalating appropriately when issues fall outside role scope. Maintain professional expertise by staying current with workplace wellness trends, behavior change science, and engagement best practices. Program Administration & Strategic Support Oversee administration of wellness challenges, incentives, and recognition programs per established guidelines. Support client onboarding, program scheduling, and coordination of wellness initiatives. Contribute to refinement of wellness tools, templates, and processes to enhance efficiency and scalability. Perform other related duties as assigned to support wellness program quality and growth. Qualifications Bachelor’s degree in health promotion, public health, nutrition, exercise science, health sciences, or related field required; Master’s degree preferred. Wellness coaching certification or comparable credential preferred. Office ergonomic assessment experience preferred. Minimum of 5+ years of experience in workplace wellness, health promotion, and employee engagement. Experience functioning independently in a client-facing or regional support role strongly preferred. Skills & Competencies Strong interpersonal, communication, and facilitation skills with the ability to influence engagement. Demonstrated ability to exercise independent judgment in prioritizing work and adapting programs. Solid understanding of wellness, prevention, and behavior-change principles. Ability to engage employees across diverse roles, cultures, and work environments. Strong organizational, planning, and problem-solving skills. Ability to work autonomously while collaborating effectively within a distributed team. Proven ability to maintain confidentiality and manage sensitive information appropriately. Proficiency with Microsoft Office and comfort using digital wellness and reporting platforms. Physical Demands Requires sitting and standing for long periods of time. Some bending, kneeling and stretching could be required. Ability to demonstrate or facilitate light movement activities as appropriate. Work performed across office, onsite, and travel settings depending on location. Working under stress and use of computer/phone required. Manual dexterity required for use of keyboard, equipment, instruments, etc. Ability to lift/move up to 20 pounds. Work Environment Mainly indoor, office environment conditions. The noise level is usually moderate. Air quality is good and temperature is controlled. This position has an annual salary range of $75,000 - $87,000 per year. Final compensation for this position depends on factors such as job-related knowledge, skills, experience, and qualifications. Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice. Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law. #J-18808-Ljbffr