Concierge CNA

Job Description

Job Description

The Concierge is responsible for coordinating guest hospitality services for residents and family members within the facility. This position is a key stakeholder in creating a positive service environment. The successful candidate will create and maintain a strong, cross-functional staff relationship; by encouraging communication, dedication to customer service and a commitment to quality improvement. This position is responsible for collaborating and establishing high performance work teams and autonomous multi-skilled teams with total process ownership. This position comes with significant challenges, responsibilities and expectations. 

Duties Include:

• Assists in developing follow-up procedures for identified room for improvement areas.

• Responsible for leading both the Concierge and the Caretree Health Programs through our values and service standards. i.e. teamwork and innovation.

• Greet and direct guests, visitors, and staff; handle questions/concerns efficiently.

• Assess customer needs and limitations by making decisions on type and quality of information to provide which may include but not limited to; Assist guests with faxes, email and iPad needs, food requests, flower orders, library and movie requests.

• Manage difficult or emotional customer situations and identifies and resolves problems in a timely manner.

• Respond to all guests’ requests for assistance while maintaining Guest privacy and dignity at all times as well as guest confidentiality.

• Model positive team behaviors, smile, consistently demonstrate friendliness and express a genuine caring attitude toward guests.

• Escort guests as needed.

** CNA required