Customer Service Coordinator

Customer Service CoordinatorJoin the BAYCOM Team! BAYCOM provides best-in-class video, voice, and data technologies that connect and protect communities and organizations. Our employees are passionate, our company is growing, and we are proud to be 100% employee-owned. If you're looking for a culture built on integrity, innovation, and ownership — this is the place for you.We're seeking a Customer Service Coordinator to join our growing team in Green Bay, WI and help take BAYCOM's technology further.BAYCOM is a leading provider of mission-critical communication and security solutions serving a wide range of industries, including manufacturing, education, transportation, construction, and utilities.As a 100% employee-owned affiliate of OwnersEdge, an ESOP (Employee Stock Ownership Plan) holding company, BAYCOM is part of a portfolio of sustainable, Midwest-based businesses committed to driving growth, creating value, and supporting our employee-owners and communities.We're proud to be one of the five largest Motorola and Panasonic dealers in North America — offering unmatched technology backed by a team of expert engineers and service professionals.What You'll DoAs a Customer Service Coordinator, you will coordinate service activities from start to finish, ensuring timely execution, clear customer communication, and issue resolution. You will work cross-functionally to support scheduling, service delivery, and accurate documentation while maintaining a strong customer experience.Key Responsibilities:Own Customer Service Coordination – Coordinate non-project service activity from initiation through completion, ensuring work progresses timely and customers receive appropriate communication.Drive Issue Resolution & Accountability – Track open service issues, customer commitments, and action items; ensure ownership and deadlines are clear and drive items to completion.Coordinate Cross-Functional Execution – Serve as a central point of coordination between customers, technicians, service managers, scheduling, purchasing, engineering, sales, and other internal teams.Ensure Scheduling & Dispatch Readiness – Confirm technicians have the necessary information, equipment, documentation, site access, and customer requirements before work is scheduled or dispatched.Coordinate Small Service Installations – Support smaller installation service work that do not require dedicated Project Management, including procurement, demand for scheduling, customer communication, execution tracking, and closeout.Monitor Customer & Service Health – Review service activity, aging tickets, recurring issues, equipment concerns, and preventative maintenance trends to identify customer risks and proactively escalate concerns.Maintain Accurate Systems & Documentation – Ensure ERP, CRM, and service management records, statuses, notes, customer communications, and closeout documentation are accurate and current.If you're ready to represent industry-leading technology and help deliver lifelines in the moments that matter, we'd love to hear from you.Apply today to join the BAYCOM team.BAYCOM is 100% Employee-Owned We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.