COLLECTIONS ASSISTANT

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COLLECTIONS ASSISTANT

ADMINISTRATIVE Full Time Clerical Auburn, AL, US

2 days ago Requisition ID: 1006

Salary Range: $17.50 To $26.26 Hourly

Collections Assistant

Reports to: Collection Manager

Nature and Purpose

The Collections Assistant performs the task of collecting all loans, receiving loan payments, assist with title applications, and miscellaneous collection department duties.

Essential Functions

• Assist in Collection of loans past due according to policy, including phone, email, and mail communication.
• Mail all notices of past due loan payments at appropriate time of the month.
• Input all notes from collection activities into appropriate collection account.
• Send auto insurance to Collateral Placed Insurance (CPI) provider.
• Advance CPI funds, adjust payment amount and apply CPI reimbursement on account.
• Assist on Bankruptcy, Repossession, Lenders Protection accounts, and reimbursement of GAP and Warranty claims to ensure timely collection of accounts.
• Ensures that services are provided in accordance with established Credit Union Collection and Charge-Off policies and are legally compliant.
• Monitors and collects
• Attends and participates in meetings as required.
• Ensures work area is clean, secure, and well maintained.
• Maintains departmental files.
• Scan documents as necessary.
• Maintain on-going viability of the titles, mortgages, and UCC filings in process securing new collateralized loans by:
  • Maintaining an accurate inventory of loan files for new and refinanced loans where new titles of ownership are being issued or reissued for the purpose of recording the credit union’s security interest.
  • Assist the loan department in determining the requirements for securing the proper credit union lien for special lending circumstances and member needs.
  • Work to resolve title issues involving documentation errors.
  • Secure proper titles showing the AUCU as lien holder on all auto loans.
• Perform other duties as assigned by supervisor.
• The candidate should possess the capability to comprehend and execute detailed instructions that require basic problem-solving skills involving a limited number of variables.
• Must be able to proficiently use the Credit Union's phone and core system.
• Ability to perform basic math skills, use decimals to compute ratios and percentages, and to draw and interpret graphs.
• The skill to proficiently convey information using complex sentence structures, correct word order, and a diverse range of vocabulary, while utilizing both present and past tenses.
• Must be willing to learn and adapt to new products and services within the Credit Union.
• Must possess the ability to express their ideas clearly and effectively in both verbal and written communication. Additionally, they should be capable of effectively communicating with both members and staff.

Relationships

• Work under the supervision and leadership of the Collection Manager.
• Demonstrate loyalty to the organization and co-operation with management and employees.
• Develop a confidential relationship with the membership and sensitivity to their needs.
• Avoid gossip.
• Conduct personal business and personal finances as not to interfere or reflect on this position in a negative manner.

Essential Functions

Essential functions are defined for purposes of the Americans with Disabilities Act as the functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.

Qualifications

• High school graduate or equivalent.
• Understanding of loan products and services.
• Knowledge of loan processing functions and related requirements and procedures.
• Knowledge of State requirements for perfecting liens.
• Have knowledge of Credit Union rules and regulations.
• Proficiency with MS Office products, including Word, Excel and PowerPoint.
• Excellent oral and written communication skills.
• Strong planning and organizational skills.
• Ability to handle multiple projects simultaneously, work independently and under minimum supervision.
• Prior banking/credit union experience preferred.
• Minimum 2 years related experience.

The Collections Assistant will be a crucial member of the Credit Union's collection team and will play a key role in providing excellent member service to members. The successful candidate will have a strong work ethic, attention to detail, and the ability to work independently in a fast-paced environment.