Patient Care Coordinator - Antioch Dog and Cat Hospital

Patient Care Coordinator

Welcome to Antioch Dog and Cat Hospital, a cornerstone of excellence in Kansas City. As a practice with a 4.8-star Google rating, you will join a team dedicated to the highest standards of medical care. Our mission focuses on compassionate service that prioritizes patient health. You will work in a modern facility with advanced technology, ensuring you have the tools to deliver high-quality medicine to a loyal client base. When you join our practice, you become part of a collaborative environment where your development is a priority. Our talented teammates work together to provide a supportive atmosphere where you can succeed and grow your skills. We believe in mentorship, offering you the chance to advance your career alongside experienced professionals. This is a premier career move for those looking for a workplace that honors your expertise and professional journey. Located in the vibrant Northland area of Kansas City, our hospital offers the perfect balance between a rewarding career and an exceptional lifestyle. You will enjoy the best of the Midwest, from world-famous barbecue to beautiful public parks. Kansas City provides an affordable cost of living and diverse activities that make it easy to maintain a healthy work-life balance. You will find that this community is an incredible place to call home.

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your impact will include:

• Setting the stage for a great visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a medical scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating treatment plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating seamless care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following up with care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What you'll bring to the team:

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive compensation: A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total wellbeing: Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial health: Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to growth: For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The power of a network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable perks: Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health: Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.